Product Spotlight: MessageBee
Unique has been the preferred patron communication provider, both staffed and software service solutions, for public libraries for 25+ years with ~2000 library partners worldwide. Modern libraries, both public and academic, rely on modern communications. Many library systems rely on additional services for marketing driven emails, but transactional emails remain unchanged. Message BEE modernizes ILS … Continue reading “Product Spotlight: MessageBee”
Centralized Customer Service @ MidPointe Library
Unique Helps Solve Customer Service Challenges With five branches, and an annual circulation of 2.3 million items, the administration at MidPointe Library System in central Ohio needed to find a solution to deliver excellent service across the system. Doing this while adhering to a tight budget compelled them to consider new efficient modes of operation. … Continue reading “Centralized Customer Service @ MidPointe Library”
10 Reasons Libraries Choose Material Recovery
Why Material Recovery Matters More Than Ever for Libraries Libraries have worked hard to reduce barriers to service. Many have eliminated or limited overdue fines, updated circulation policies, expanded renewal options, and adopted more patron-centered approaches to account resolution. These changes reflect the library’s essential commitment to access. But access depends on having materials available. … Continue reading “10 Reasons Libraries Choose Material Recovery”
Something Special for Online Patrons
You know those special patrons everyone knows by name? The regulars who come to the library for materials and resources, yes, but also for the human interaction? Every library has them. The desire to feel valued and attended to isn’t limited to your library’s “regulars.” ALL patrons – all people – are like that in … Continue reading “Something Special for Online Patrons”
How inbound call centers help libraries connect
If your library has an inbound call center, or you’re thinking of starting one, efficiency is a major factor you need to consider. In our experience, it’s virtually impossible for libraries to operate an in-house call center efficiently because of the relatively small number of calls any one library jurisdiction receives. The inefficiency of flying … Continue reading “How inbound call centers help libraries connect”
