Call Services

Get Out From Behind The Desk

The phone is vital for patrons to connect with their library. However, it can be an anchor for staff working to help visitors. This is one of the many reasons why libraries centralize phone handling if possible. Yet, management, cost, and turnover can make centralized calling a real challenge. Get all the advantages of a centralized calling with none of the headache. Unique will handle the day to day calls so the library expert staff can handle the high-level work.

Think about the impact on your day-to-day operations if your staff could be freed from 80% of incoming patron phone calls.

Some Examples of Calls We Handle:

  • Patron account information
  • E-media support
  • Library service information
  • Switchboard
  • Location information
  • Item renewals
  • Library card eligibility
  • Hold requests
  • Ready-reference
  • Event information / sign-ups
  • Payment processing
  • Meeting room information/reservations

Fully-Hosted

Unique answers the phone as your library and helps patrons – everything from renewing items to paying fines, etc. Calls that are more appropriate for library staff,  get seamlessly passed back to the correct extension at the library.

Overflow

If your local staff can’t answer the phone in 2 /3 rings, or if there is a busy signal, the call is auto-forwarded to Unique.  Our staff is able to help the patron directly, allowing your staff to continue with tasks within the library.

Switchboard

With the Unique Switchboard, our call service can intelligently understand the patron needs, and route the call accordingly. Calls get to the right place faster – improving service for the patron, and saving your staff time.

Partner with Unique

Unique can reduce workloads for managers and frontline staff, which in turn increases in-house efficiency. Think about the impact on your day-to-day operations if your staff is freed from 80% of incoming patron phone calls.

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