Quick & Cost-Effective Patron Record Updates
Every year, 10+% of patrons move. Keeping up with the changing information can be time–consuming for staff and requires patrons to volunteer information they may forget to mention.
You can quickly and cost-effectively verify and update all of your patron records using Unique’s Change of Address service in one batch. You provide the file, and Unique provides the updates. Load them into your ILS, and all records are up to date. Patron’s cards no longer need to be verified, ensuring they can check out quickly and easily.
Auto Card Renewal
Staff Friendly
Revenue Producing Potential
Affordable
Accurate Data
Effective
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Unique offers a wide variety of cost effective tools that can help your library by reducing workloads for managers and frontline staff, which in turn increases in-house efficiency. Check out how Sacramento Public Library used our Change of Address service to discover 5,586 new patron addresses for a 14% hit rate HERE.
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.

Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.

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Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.

New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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