Testimonials

Testimonials

“I want to thank Unique for helping us with MessageBee. I think the product is great and the way Unique have helped us move 47 libraries to use the product has been incredibly effective and I just want to say a big thank you. We look forward to the next processes of adding text messages to our MessageBee service and working with Unique in the future!”

 

Grace Riario, CEO

Ramapo Catskill Library System

In the beginning we thought Unique chat service would be a nice add-on service…Now we consider it a core part of our service, not just an ‘add-on.’ The staff at Unique is accurate, courteous and enthusiastic. They know our policies and procedures just like our own employees… We were so happy it was already in place these past two challenging years. It’s really been a lifesaver for us!”   

Thais Rousseau, Collection Development Director

Capital Area District Libraries

“We’re extremely happy to be fine-free because it encourages more people, especially our families and youngest patrons, to use the Library.  Having Unique Management as a partner to recover our long overdue Library materials is not only effective but reassures our community that we’re holding people responsible for ultimately returning the Library materials.”   

Susan F. Gregory, Director

Bozeman Public Library 

“We love the flexibility of the Unique process. We give our patrons plenty of internal notice, but if for any reason they need more time, we can exclude them from being submitted or we can suspend the account using the tools provided by Unique. We have been ecstatic to see nearly $10,000 in materials returned in just our first month back from the COVID downtime with patrons already back and using the library.”  

Donna Heatherington, Circulation Manager

Greenville County Library System 

I tested and am very impressed.  You all are fabulous.  This turn around time is amazing!  I am hopeful that this will relieve some of the torque on our staff. Thank you, thank you!

Cathy Bartel, Manager, Circulation and Technical Services

Toledo-Lucas County Public Library

Anythink Logo

Anythink is always looking for opportunities to provide a sense of hospitality as well as sustainable staffing models. Unique helps us with both. By utilizing their call center, we save hundreds of hours of staff time each week. This gives staff more time to create terrific on site interactions with our community.

Pam Sandlian Smith, Director

Anythink Libraries

I have been very pleased with using your services and wish to thank you for all that you have done to help our library with our recovery efforts on materials. The amount you recovered is half of my yearly budget for materials. As a small library with limited staff and limited resources, I dont know what I would do without Unique.

Renae Rountree, Director

Washington County Public Library (FL)

Frisco Public Library

I’ve been very impressed with the quality of the e-media assistance Unique provides over live chat. It’s reassuring to know that patrons who visit us online can receive immediate, skilled help right there on our website without needing to call or come to the library.

Elizabeth Chase

Frisco Public Library

Prince George's County Memorial Library System

Unique has been invaluable for our room reservation service, helping answer hundreds of customer questions weekly, assisting with online reservations, payment questions, and changes. This support has allowed administrative and branch staff to help in-branch customers, saving significant time on this important work. It helps us focus on what we do best.

Robin Jacobsen, Director of Community Engagement

Prince George’s County Memorial Library System

Anderson Public Library Logo

Our partnership with UIC has enabled our staff to focus on the customers at the desk without having to constantly stop and answer the phone. This has greatly benefitted both the customers at the desk and the call in customers since they all receive top notch service…

Sarah Later, Director

Anderson Public Library

Frisco Public Library

There are patrons who prefer to call, patrons who prefer to chat online, and patrons who prefer to interact in person. Partnering with Unique has allowed us to extend the quality and quantity of service that we provide to each of these distinct populations.

Elizabeth Chase

Frisco Public Library

Prince George's County Memorial Library System

UIC enables us to be more responsive to the needs of our patrons while also making life simpler for our staff. We’ve extended our reach at a price that fits in our budget. The implementation process on our end required minimal effort.

Michael Gannon, Associate Director

Prince George’s County Memorial Library System

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