History of UIC
As a sister company of Unique Management Services (UMS), Unique Integrated Communications is a partner you can trust and feel comfortable working with to meet shared service goals. The Unique family of company's expertise is in library service and we have been providing service for over 20 years to 1,500+ public libraries throughout the United States, Canada, United Kingdom, Australia, and New Zealand. UIC is an extension of that excellent patron service libraries have grown to know and trust with a shared leadership team yet specialized callers differing from the core UMS business.
Leadership and Client Services Team
UIC promises our customers a service experience marked by hospitality and effectiveness. We hire and train staff based on the core values of enthusiasm, care, accuracy, and efficiency to provide an unparalleled experience our clients and their patrons alike.
Rob Klaus
Rob Klaus is a co-founder and the President of Unique Integrated Communications. His 15 years of experience with the Unique family of companies has shaped an expertise in building customer service based organizations.
Prior to leading UIC, Rob led the Unique Information Technology group, creating and managing development of the underpinning systems that make a successful company more profitable. Two daughters and a wife that owns a yoga studio business means little down time on the weekends. Gymnastics meets and swim meets are the rule, when possible, the occasional escape for some downhill skiing is enjoyed.
Nicole Atkins
Nicole brings over 20 years management and leadership experience to UIC’s operations, primarily in the banking industry and as the President/CEO of Unique Management Services. She graduated from Indiana University Southeast with a major in Business management and a minor in Supervision. Her considerable operational and planning skills make her central to UIC’s ability to consistently exceed customer expectations in a high growth environment. Nicole and her husband live in Southern Indiana, with their son, who keeps them happily occupied with school and sports activities. Nicole also does volunteer work for her church and for her son’s school. She enjoys exercise, cooking and entertaining.
Josh Neisler
One of UIC’s original employees, Josh currently serves as Director of Product & Operations. Josh’s passion is helping others succeed through personal collaboration and innovative solutions. Outside of work, Josh enjoys spending time with his wife and three children, getting outdoors as much as possible, reading biographies and short stories, and watching basketball and baseball. Originally from Ohio, Josh and his family have lived in the Louisville, KY, area since 2007.
Kent Smallwood
Kent brings over 25 years of management and customer service to UIC. A graduate of the University of Louisville with a degree in Economics, Kent strives to help current and prospective clients prosper with all the great benefits from the UMS/UIC Family.
Kent and his wife live in Louisville, KY where they raise their only daughter who keeps them busy with school and sport activities. He enjoys golf, running, and vacationing.