Our Mission
As the leading material-recovery service for libraries, Unique will grow through constant dedication to excellence in customer service, quality, value, and strategic partnerships.
We will build our reputation on:
- Effective and Flexible Solutions
- Accuracy
- Innovation
- Creative Use of Technology
Nicole Atkins – CEO
Rob Klaus – President
Unparalleled Experience
Unique promises our customers a service experience marked by hospitality and effectiveness. We train staff based on the core values of enthusiasm, care, accuracy, and efficiency to provide an unparalleled experience for our clients and their patrons alike.
Unparalleled Experience
Unique promises our customers a service experience marked by hospitality and effectiveness. We train staff based on the core values of enthusiasm, care, accuracy, and efficiency to provide an unparalleled experience for our clients and their patrons alike.
Meet our leadership and client services team. We strive to recognize the needs of your library, your clients, and work tirelessly to create the best outcomes.
Our Partners
Unique is proud to be serving libraries around the world. Our goal is to meet shared service goals, all while providing a high degree of customer service for your patrons. As a result, we have recovered over one billion dollars worth of assets for our clients.
Countries Serving – 5
Client Libraries – 1,941
Assets Recovered – $1,157,763,566
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution