MessageBee Automated Borrower Renewal is the innovative solution for public libraries looking to streamline their patron renewal process. Say goodbye to long lines and manual verifications, and hello to a new era of efficiency and patron satisfaction.
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Here's how it works
Automated Borrower Renewal automates library card renewals, ensuring patrons maintain uninterrupted access while keeping records up to date. This seamless process runs in the background, reducing staff workload and improving patron experience.
Seamless Automation
Reduces manual staff workload and ensures timely renewals.
Geographic Flexibility
Libraries set custom boundaries for service areas and borrowing rules.
Clear Communication
Automated MessageBee emails keep patrons informed.
Automated Renewals
Automated Borrower Renewal runs every night to identify library cards nearing expiration and checks if patrons still reside within the library’s service area. This automated process reduces manual staff workload while ensuring patron records stay up to date.
Seamless Service Area Verification
If a patron remains within the library’s service area, their card is automatically renewed according to the library’s policy, whether for 24, 36, or another set number of months. The patron receives an email confirmation through MessageBee, which libraries can fully customize.
If a patron has moved outside the service area, Automated Borrower Renewal prevents automatic renewal and notifies them that their card is set to expire.
Customizable Borrowing Rules
Libraries can define service areas using zip codes or geographic boundaries. Reciprocal borrowing zones allow for automatic patron type adjustments if a user moves to a partner library’s jurisdiction.
Smart Automation, Better Patron Experience
Automated Borrower Renewal ensures seamless automation, eliminating manual renewal tasks while keeping records accurate. Geographic flexibility gives libraries full control over service boundaries. Clear notifications keep patrons informed with automated, customizable emails tailored to their renewal status.
How Arlington Public Library Automated 12,000+ Borrower Renewals and Saved 470 Staff Hours
Arlington Public Library implemented Automated Borrower Renewal to reduce administrative workload, improve patron access, and keep more borrowers connected to library services.
Reduce Staff Work While Improving Patron Access
Libraries need accurate patron registrations, but manually managing expirations and address verification can consume valuable staff time. Arlington Public Library partnered with Unique to automate the process, helping eligible borrowers maintain uninterrupted access to library services while reducing administrative burden on staff.
Explore the Arlington Public Library Success Story
Learn how Arlington Public Library implemented Automated Borrower Renewal and achieved measurable operational results.
Read the Full Case StudyWho Benefits from Automated Borrower Renewal?
Patrons
Enjoy a hassle-free renewal process with proactive notifications and updates.
Library Staff
Save hours and increase efficiency by automating renewals, reducing manual tasks for in-library staff.
Library Decision-Makers
Boost patron retention with seamless renewals and improved engagement.
Solving Your Biggest Challenges
Cut down on admin work for staff.
Enable your staff to focus on patrons and service.
Renewals are time-consuming and manual.
Automate renewals and address updates to save staff time.
Patrons forget about card expirations.
Automated Borrower Renewal provides proactive MessageBee email reminders.
Our staff has definitely appreciated the automated renewal service. We had previously been using a competitor, but the switchover was seamless. We know that patrons love not having to come in with proof of address to renew their accounts every year, and I appreciate the daily updates with the numbers of accounts renewed and those that have moved away. I love the website that lets me really dig into the data, too!
Alicia Brillon
Senior Library Manager, Scottsdale Public Library
Did you know that 9% of patron calls to libraries are about renewals or card-related questions?
Get proactive with Automated Borrower Renewal—exceed your patrons’ expectations by delivering a seamless renewal process that reduces the high volume of renewal-related calls to your library, freeing up staff to focus on showcasing everything your library has to offer.
Did you know that 9% of patron calls to libraries are about renewals or card-related questions?
Get proactive with Automated Borrower Renewal—exceed your patrons’ expectations by delivering a seamless renewal process that reduces the high volume of renewal-related calls to your library, freeing up staff to focus on showcasing everything your library has to offer.
Why Choose Automated Borrower Renewal?
Automated Borrower Renewal is the ultimate solution for simplifying library card renewals and streamlining patron account management. Designed with both libraries and patrons in mind, Automated Borrower Renewal eliminates manual processes, reduces barriers to renewal, and ensures accurate, up-to-date records. Whether it’s automated renewals, customizable features, or seamless integration with your existing systems, Automated Borrower Renewal helps libraries save time, enhance patron satisfaction, and focus on building stronger communities.
Customizable Parameters
Fit your library’s specific needs with adjustable service areas and timing.
Automated Renewals
Take the hassle out of managing patron accounts.
Seamless Integration
Automated Borrower Renewal integrates with ILS data for a hassle-free experience.
Patron-Friendly Notifications
Keep patrons informed with MessageBee email reminders.
Consortia Friendly
Easily manage renewals and patron data across multiple library locations with flexible consortia support.
Packages For All Libraries
With Automated Borrower Renewal, libraries can streamline and automate the renewal process, enhancing efficiency, improving patron satisfaction, and significantly reducing the administrative workload on staff. Our simple and cost-effective pricing structure ensures that libraries of all sizes can implement Automated Borrower Renewal in a budget-friendly way, making it accessible for any community-focused organization. Whether you're a small library or part of a larger consortium, we offer flexible options to meet your needs without straining your budget.
Packages For All Libraries
With Automated Borrower Renewal, libraries can streamline and automate the renewal process, enhancing efficiency, improving patron satisfaction, and significantly reducing the administrative workload on staff. Our simple and cost-effective pricing structure ensures that libraries of all sizes can implement Automated Borrower Renewal in a budget-friendly way, making it accessible for any community-focused organization. Whether you're a small library or part of a larger consortium, we offer flexible options to meet your needs without straining your budget.
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URenew + URegister Resources
Explore automated borrower registration and renewal resources, case studies, and the latest guidance for library staff.
Arlington Public Library Automated Renewal Case Study
See how automated borrower renewal can reduce routine staff work while helping eligible patrons maintain uninterrupted access to library services.
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Register and Renew: The R&R Your Library Staff Needs
Explore how automated registration and renewal tools can simplify routine account work while supporting accurate, secure patron records.
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Automatically Renew and Register Patron Cards
Compare automated borrower registration and renewal approaches, including security, verification, staff control, and patron convenience.
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URenew: Automated Borrower Renewal
Learn how automated borrower renewal can keep eligible accounts current, support patron access, and reduce repetitive account maintenance.
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