The traditional concept of a librarian is being redefined.
Librarians today are teachers, advocates, friends, technology experts, and content creators. Working with Unique – a proven partner of libraries – allows library staff to be all these things and more, without sacrificing the excellent service your patrons have come to expect. Let Unique handle the day-to-day tasks so your staff can focus on the high-level activities that allow libraries to not only exist, but thrive. We can bridge the divide from service today to service tomorrow.
Help your library save money, by serving patrons at a fraction of the cost. Our system is significantly less than an internal centralized process.
As part of our turn-key service, Unique handles scheduling, supervision, feedback, and training so the library can focus on its internal mission.
Unique aids patrons with respect to each library policy and procedure. Our staff studies and records all relevant policies during project implementation.
With customer service tools and experience, Unique agents become experts in library policy and answer questions in a friendly and precise manner.
Unique Call Center
Get all the advantages of a centralized calling with none of the headaches. Let Unique handle the day to day calls so the library staff can handle the high-level work.
Unique Web Chat
Live Chat from Unique allows libraries to engage virtual users and bridge the gap to connect with your patrons without them ever leaving the library website.
Comprehensive reporting is always available to help monitor data and the details of why patrons are contacting the library.
Trusted Name in Libraries
Unique has worked with libraries for over 25 years. We are proudly trusted by over 1,800 current library clients in over 5 different countries.
Calls are recorded and tagged for call type, date, time, and duration and are available for monitoring via mp3 download and a searchable database.
Partner with Unique
Unique can reduce workloads for managers and frontline staff, which in turn increases in-house efficiency. Think about the impact on your day-to-day patron services operations if your staff is freed from daily interruptions.