Patron Services

The traditional concept of a librarian is being redefined.

Librarians today are teachers, advocates, friends, technology experts, and content creators. Working with Unique – a proven partner of libraries – allows library staff to be all these things and more, without sacrificing the excellent service your patrons have come to expect. Let Unique handle the day-to-day tasks so your staff can focus on the high-level activities that allow libraries to not only exist, but thrive. We can bridge the divide from service today to service tomorrow.

Let your
library staff

do more.

Cost Effective

Help your library save money, by serving patrons at a fraction of the cost. Our system is significantly less than an internal centralized process.

Fully Managed

As part of our turn-key service, Unique handles scheduling, supervision, feedback, and training so the library can focus on its internal mission.

Simple Implementation

Unique aids patrons with respect to each library policy and procedure. Our staff studies and records all relevant policies during project implementation.

Expert Staff

With customer service tools and experience, Unique agents become experts in library policy and answer questions in a friendly and precise manner.

Unique Call Center

Get all the advantages of a centralized calling with none of the headaches. Let Unique handle the day to day calls so the library staff can handle the high-level work.

Unique Web Chat

Live Chat from Unique allows libraries to engage virtual users and bridge the gap to connect with your patrons without them ever leaving the library website.

Detailed Analytics

Comprehensive reporting is always available to help monitor data and the details of why patrons are contacting the library.

Trusted Name in Libraries

Unique has worked with libraries for over 25 years. We are proudly trusted by over 1,800 current library clients in over 5 different countries.

Transparent

Calls are recorded and tagged for call type, date, time, and duration and are available for monitoring via mp3 download and a searchable database.

Partner with Unique

Unique can reduce workloads for managers and frontline staff, which in turn increases in-house efficiency. Think about the impact on your day-to-day operations if your staff is freed from daily interruptions.

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