Meet the Team
Meet our leadership and client services team. We strive to recognize the needs of your library, your clients, and work tirelessly to create the best outcomes.
Rob Klaus, President
Nicole Atkins, CEO
Andy Harp, Director of Customer Service
William Berger, Director of IT
Melissa Fenton, Director of Library Communication Services
Ron Kinzel, Operations Manager
Tony Soto, Technical Services
Mike Lawrence, Manager Technical Services
Jeremy Dubish, Technical Services
Teri Lynn Bullock, Customer Service
Tori Roberts, Library Services Call Center Manager
Kelsy Heffley, Customer Service
Haley Laverty, Customer Service
Our Partners
At Unique the goal is to help libraries better serve their patrons. Our goal is to continue to build long-lasting relationships with our partners. In turn, our partners can then form a partnership with their patrons.
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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