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How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center

Building projects can pose significant operational challenges for public libraries. When faced with the daunting, but welcome task of a year-long closure of a main or central library to provide a much needed, full renovation, there are many decisions to consider. For the Toledo Lucas County Public Library, one of those was “how are we … Continue reading “How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center”

Don’t be shy about protecting PII

Over the past 20 years, Unique has grown from a company devoted solely providing Gentle Nudge® recovery services to a company now offering a wide array of communication and engagement tools for libraries worldwide.  Regardless of the service(s) used, whether it be our Gentle Nudge® Recovery, National Change of Address, Print/SMS/Phone Notifications, Inbound Call/Chat or … Continue reading “Don’t be shy about protecting PII”

Making The Transition to A Fines Free Environment?

Many libraries are currently considering the adoption of fines-free policies as a way to increase the rate of return of overdue materials. Indeed, adjusting fine structure or eliminating fines all together, may be an effective strategy for getting books back on shelves. More materials returned. Patrons restored to good standing with full access to all … Continue reading “Making The Transition to A Fines Free Environment?”

Material Matters: Great To Be Back!

From Lyle Stucki, co-owner of Unique Management Services: Hello everyone!  It’s my great pleasure to introduce the first issue of our new and improved newsletter:  Material Matters! And the timing couldn’t be better. This year, Unique celebrates 25 wonderful years of service to public libraries—across the globe!—-having Gently Nudged literally millions of long overdue patrons … Continue reading “Material Matters: Great To Be Back!”

Product Spotlight: MessageBee

Patron expectations for communication continue to increase as technology improves. Why be limited by software in how your library connects with your patrons? MessageBee powered by Unique enhances your current library communications such as pre-due, hold, overdue, bill, or welcome notices by taking your existing limited options and turning them in to a rich marketing … Continue reading “Product Spotlight: MessageBee”

Centralized Customer Service @ MidPointe Library

Unique Helps Solve Customer Service Challenges With five branches, and an annual circulation of 2.3 million items, the administration at MidPointe Library System in central Ohio needed to find a solution to deliver excellent service across the system.  Doing this while adhering to a tight budget compelled them to consider new efficient modes of operation.  … Continue reading “Centralized Customer Service @ MidPointe Library”

10 Reasons for Unique Library Material Recovery

Why should your library use Unique Management Services’ material recovery service instead of a traditional collection agency? Here are 10 reasons why Unique’s material recovery service is better than traditional collection agencies. Unique’s entire service is crafted to meet the special needs of libraries. Traditional agencies treat libraries (and patrons) like all other non-library clients. … Continue reading “10 Reasons for Unique Library Material Recovery”

Something Special for Online Patrons

You know those special patrons everyone knows by name? The regulars who come to the library for materials and resources, yes, but also for the human interaction? Every library has them. The desire to feel valued and attended to isn’t limited to your library’s “regulars.” ALL patrons – all people – are like that in … Continue reading “Something Special for Online Patrons”

How inbound call centers help libraries connect

If your library has an inbound call center, or you’re thinking of starting one, efficiency is a major factor you need to consider. In our experience, it’s virtually impossible for libraries to operate an in-house call center efficiently because of the relatively small number of calls any one library jurisdiction receives. The inefficiency of flying … Continue reading “How inbound call centers help libraries connect”