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Centralized Customer Service @ MidPointe Library

Unique Helps Solve Customer Service Challenges With five branches, and an annual circulation of 2.3 million items, the administration at MidPointe Library System in central Ohio needed to find a solution to deliver excellent service across the system.  Doing this while adhering to a tight budget compelled them to consider new efficient modes of operation.  … Continue reading “Centralized Customer Service @ MidPointe Library”

10 Reasons for Unique Library Material Recovery

Why should your library use Unique Management Services’ material recovery service instead of a traditional collection agency? Here are 10 reasons why Unique’s material recovery service is better than traditional collection agencies. Unique’s entire service is crafted to meet the special needs of libraries. Traditional agencies treat libraries (and patrons) like all other non-library clients. … Continue reading “10 Reasons for Unique Library Material Recovery”

Something Special for Online Patrons

You know those special patrons everyone knows by name? The regulars who come to the library for materials and resources, yes, but also for the human interaction? Every library has them. The desire to feel valued and attended to isn’t limited to your library’s “regulars.” ALL patrons – all people – are like that in … Continue reading “Something Special for Online Patrons”

How inbound call centers help libraries connect

If your library has an inbound call center, or you’re thinking of starting one, efficiency is a major factor you need to consider. In our experience, it’s virtually impossible for libraries to operate an in-house call center efficiently because of the relatively small number of calls any one library jurisdiction receives. The inefficiency of flying … Continue reading “How inbound call centers help libraries connect”