Unique Management Services is proud to announce that four library systems have recently launched MessageBee, the all-in-one communication platform built specifically for public libraries. These new launches build on strong, long-term relationships between each library and Unique—further demonstrating the value of a trusted library partner in delivering modern, patron-focused service.
Mid-Continent Public Library (MO)
With a partnership spanning nearly two decades, Mid-Continent Public Library has worked with Unique to support equitable access through Material Recovery services. This spring, the library added MessageBee Email notifications, bringing branded, trackable communication to patrons across its suburban Kansas City system. The launch enhances their ability to deliver clear, timely messages that patrons trust and recognize.
Farmington Community Library (MI)
Farmington Community Library has relied on Unique for over a decade to support patron retention through Gentle Nudge® Material Recovery. The library recently expanded its services by launching MessageBee Voice notifications, giving patrons the option to receive personal, automated phone messages—offering a human touch while maintaining efficiency.
Strathcona County Library (AB)
Based in Alberta, Strathcona County Library has a long-standing relationship with Unique and continues to prioritize patron access and service equity. With the rollout of MessageBee Voice and SMS, the library now reaches more patrons in the format they prefer. The new tools offer multilingual support and reliable delivery, replacing outdated systems with modern, data-backed communication.
Onondaga County Public Library (NY)
Serving more than 30 branches in the Syracuse area, Onondaga County Public Library is one of the largest systems in New York. Unique and OCPL have worked together for over 20 years to maintain patron access through Material Recovery. Now, with the launch of MessageBee SMS, the library is bringing fast, effective mobile messaging to nearly half a million residents—meeting patrons where they are with clear, convenient alerts.
These new MessageBee launches reflect a growing momentum across the library world: the move toward flexible, patron-centered communication. Each library’s decision to expand their partnership with Unique highlights the continued importance of trusted relationships and tools built specifically for the unique needs of public libraries.
To learn more about MessageBee and how it can modernize your library’s communication strategy, visit uniquelibrary.com/messagebee.
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Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
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Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
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Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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