Analytics to understand and measure success.
Unique offers unmatched transparency for our clients to both serve your patrons and also measure your progress. Click the corresponding portal link below to login to the service portal.
Patron Service Portal
Unique’s Patron Services Solutions – call center and webchat – reduce workloads for managers and frontline staff all while serving library patrons at the highest level.
MessageBee
Notice
Portal
Supercharge user engagement by enhancing your library notices including custom wording & design, branding, and marketing. Analytics included.
Material Recovery Portal
Recover materials and clear patron accounts to allow them to return to the library as a user in good standing with Unique’s Gentle Nudge® Process.
Or Contact Us For A No-Risk Demo
Unique can reduce workloads for managers and frontline staff, which in turn increases in-house efficiency. Think about the impact on your day-to-day operations if your staff is freed from daily interruptions.
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
Explore Recovery
MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
Learn More
Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
Learn More
Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
Learn More
Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
Learn More
Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution