Our Mission? Supporting libraries.
A full overview of our current products and innovative library services is below. We invite you to take a look and truly see how your library can serve, engage, and interact with patrons to create next-level engagement and an experience they are sure to rave about.
SERVICES
Unique Call Center
What can centralized customer service unlock for your library? Let Unique handle the day to day calls so onsite library staff can handle in person customer service experiences.
Gentle Nudge® Material Recovery
Unique’s proven process helps libraries with overdue material recovery. Our Gentle Nudge approach allows patrons to return to the library as a user in good standing.
Unique Web Chat
Live Chat from Unique allows libraries to engage virtual users and bridge the gap to connect with your patrons without them ever leaving the library website.
MessageBee
Supercharge user engagement by enhancing your library notices including custom design, branding, and marketing.
Unique Web Chat
Live Chat from Unique allows libraries to engage virtual users and bridge the gap to connect with your patrons without them ever leaving the library website.
MessageBee
Supercharge user engagement by enhancing your library notices including custom design, branding, and marketing.
Verified Borrower Registration
MessageBee Verified Borrower Registration automates the library card signup process. It automatically verifies patron records in seconds and grants access to library resources for qualifying patrons.
Automated Borrower Renewal
Automated Borrower Renewal transforms the traditional renewal process via automation. Every night, our system scans the patron database and verifies that patrons have not moved from the library service area. If they remain in the area, then their card remains valid.
Fine Free Gentle Nudge®
Fine Free Gentle Nudge® is a new approach to our proven Gentle Nudge process. Focusing on getting the materials back in the library and getting patrons unblocked, this option is gaining popularity.
New Mover Service
Our New Mover service automatically sends postcards about your library to new movers in your service area. Setup is easy and once you decide on your postcard artwork, Unique handles the rest.
Partner with Unique
Unique innovative library services can reduce workloads for managers and frontline staff, which in turn increases in-house efficiency. Think about the impact on your day-to-day operations if your staff is freed from daily interruptions.
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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