TechProtect provides a more direct option for communicating with library patrons compared to our standard Gentle Nudge™ program. TechProtect utilizes a mix of communication references to offer more flexibility and variability to our process to retrieve libraries’ more valuable assets like Wi-Fi hotspots, tablets, e-readers, and Chromebooks.

From Our President

TechProtect is the next step in continually evolving our service to meet the needs of our library partners. The process strategically targets these specific popular and high value items with the goal to get them circulated into the hands of those that need it most while getting the overdue patron back as a user in good standing able to enjoy all the library has to offer.

-Nicole Atkins, President/CEO

TechProtect FAQs

How does TechProtect differ from the Standard Gentle Nudge process?

TechProtect is an evolution of our Gentle Nudge process, which historically has recovered millions of dollars’ worth of assets for our client libraries. TechProtect builds on the successful framework of our process, with added frequency of contacts, active monitoring, and updated text and verbiage.

How are you able to identify patrons that qualify for this process?

Patrons are referred to us by libraries once they have exhausted their own internal process. Current submission reports can be modified to target these items as available. Libraries retain the ability to withdraw or waive patrons from the process at any point once we begin contacting them.

What does enhanced skip tracing involve?

Our active enhanced skip tracing process continually monitors multiple address databases to verify the address of the patron being contacted. If they have changed addresses, Unique’s process will be able to find an accurate updated address for the patron.

Is the verbiage of the communications the same as the standard Gentle Nudge process?

We have updated the verbiage of the TechProtect to emphasize the valuable nature of the materials that are overdue. The notifications were created in coordination with libraries and seek to encourage the recovery of these materials for all patrons to enjoy.

How does the agreement process work?

Libraries currently using Unique’s Material Recovery service as recommended can utilize the enhanced process as part of a simple addendum to their current agreement. New libraries can sign-up either as part of the Material Recovery Service or as a standalone process.