MessageBee
The complete patron communication tool for today's libraries
Email | Phone | SMS
One tool, endless possibilities
MessageBee has three different ways to communicate with your patron base. SMS alerts get in front of more of your patrons with simple and understandable messaging. MessageBee email takes boring and confusing ILS-generated email notifications and turns it into a patron engagement tool with a simple drag-and-drop design. Phone notifications from MessageBee means that your patrons that prefer the personal touch of a recorded or voice-to-text phone message still can get their updates.
Transform your emails into an engaging marketing tool.
Email is the #1 preferred method of communication among library patrons. MessageBee makes email effective with customized, easy-to-use templates. By sending marketing emails like newsletters and specialized email lists, MessageBee can boost patron engagement.
Keep your patrons informed via email
Automate your notifications with MessageBee. Customize your library’s notifications and let MessageBee keep your patrons informed on their transactions automatically. MessageBee boosts your email deliverability, allows you to add custom images, information, and links, and can be sent in multiple languages!
Customized email templates made with your library in mind.
MessageBee puts the power of communicating with patrons back into the hands of the library and away from the ILS. No more limitations on wording, color, or design of your holds, pre-due/courtesy, overdue, bill or welcome email notices. Engage with the patron on your terms with your library brand.
Download our Deliverability Guide for MessageBee
Wondering how to create a list in MessageBee? Want to learn how to avoid spam filters in patrons’ inboxes? Know how to write a catchy subject line?
Our MessageBee Deliverability Guide will give you tips to send the very best emails to your patrons.
Customized Subject Line
Make the email subject stand out including emoji support.
Beautiful Templates
HTML templates designed to fit your brand. No coding required.
Social Media
Drive social media traffic with direct links in message.
Market Library Activities
Use email to market library activities such as summer reading, classes or special events.
Optimize For Mobile
Make your emails look great on all device platforms.
Detailed Reporting
See your email success with metrics such as Delivery Rate, Open Rate, and Click-Thru Rate.
Interested in a demo? Get in touch with us today.
Want to learn more about the powerful tools that come in the MessageBee package? Check out our latest article on the Top 10 Most Useful, But Under-The-Radar Features of MessageBee | Unique Library.
Simplify your SMS notification process while making them more usable for patrons.
Connect with patrons however they prefer. Ultra-visible SMS notifications can be sent from a library-specific number with clear messaging and links for interactivity.
Turn this...
...into this
ILS-generated SMS Notifications
- Extraneous text
- Confusing
- Lacks clear messaging
- Generic text for all types of notification
SMS Notifications with MessageBee
- Clear message right away
- Patrons can reply to SMS messages
- Library-specific phone number
- Branch-specific
- Transaction-specific messaging
SMS Deliverability Problems?
MessageBee has the answer.
Is your library using ILS-generated messages?
Patrons will stop getting them soon.
MessageBee SMS is built to the brand new ’10-DLC’ standard, which means that patrons will be able to receive your messages. If your library is still sending SMS messages through your ILS, then fewer messages are being delivered than you might think.
MessageBee has already changed the game for dozens of libraries, thanks to some great features:
Library-specific technology that uses ILS patron data 🔗
Zero staff time needed after setup 🕐
Reporting tools to see messages being delivered 📈
2-way conversation to reply to the library 🗨️
Send messages in multiple languages 🗣️
More about MessageBee Deliverability
10 DLC:
What is it, and what does it mean for my library?
In the contemporary age of communication, libraries need an effective means to stay connected with their patrons. They need to provide transactional notifications promptly and reliably, but with the least possible hassle. This is where MessageBee, a complete patron communication tool, comes to the rescue.
The secret behind MessageBee’s superior deliverability is its utilization of ‘native’ text-messaging that incorporates all compliance with the telecom industry’s 10DLC process, a stark contrast from the traditional email to SMS gateways that many libraries still rely on.
MessageBee changed the game for Ft. Worth Public Library
In mid-2024, Fort Worth Public Library faced a significant communication challenge: Their patrons were not receiving SMS notifications. Their patrons were reporting that they weren’t receiving SMS messages, but the library had no way to track their messages. Text messages updating patrons on things like books coming due, holds now available, and service bulletins were all failing to reach their intended audience. The breakdown in notifications was causing problems for the library and patrons alike, and something needed to be done.
What can MessageBee do for you? Find out.
For patrons that prefer phone notifications, MessageBee phone offers the best solution.
Get rid of servers and endless wires
With voice-to-text or recorded message options, MessageBee phone offers the simplest and most effective phone notification solution for your library.
Library-specific phone number
Having a local number for your library means that patrons know it’s a local number calling them and are less likely to ignore the call. A library-specific number also enables patrons to call back to their local library easily.
Multiple language option
MessageBee draws from the ‘preferred language’ field in your library’s ILS and automatically sends messages in the patron’s preferred language.
Text-to-speech or recorded message
Send automated messages without any staff input or record a message for patrons yourself.
No library-based equipment
Unique hosts all telephony equipment and servers for sending phone calls. No more headaches with delivery or spam listings.
Listen to these sample phone notices
Want to see how MessageBee can work for your library?
Request a free sample MessageBee email with your library’s custom branding and marketing.