Top 10 Most Useful, But Under-The-Radar Features of MessageBee

By using your book jacket subscription, your library can add another level of detail to your transaction notices. A text box automatically populates the right book cover in your emails once the ISBN is entered.  

Note: MessageBee does not provide a Book Jackets subscription; we leverage your library’s existing subscription.  

Emojis can add a lot to your communication. Whether it is a cheeky smiley face or a useful information symbol, make sure your patrons know that your emails are for them with custom subject lines. They are fully customizable, so it’s up to you to determine how your patrons will act on your emails, but see some suggestions here.  

Emails that feature emojis get opened 20% more than those that don’t. Try increasing your open rate with MessageBee emails that support emojis right in the subject line. Coupled with segmented communication lists, you can target emails with emojis in them to younger patrons, who would be more likely to open them.  

However, be sure to remember to use a light touch with this feature.

Do you have an author coming to one of your branches? Want to promote with some seasonal messaging? Schedule campaigns with MessageBee, and include artwork that promotes virtually anything you want – right in the body of your emails.  

Try setting default images that appear on your standard emails, and upload images you want to include for a specified time frame, all uploaded and kept on your library’s own private cloud-based media library.  

Excellent client service is central to all we do at Unique, and our MessageBee service is no different. Your customer service representative and implementation specialists will work together with your library team to integrate the ILS and data streams from your library with our MessageBee backend.  

It doesn’t matter if you represent an entire library system with your own marketing department or if you operate a single-branch library, our implementation specialists will work with your library to perfect the look you want from your communications. 

Innovation and value are both important parts of the MessageBee service. We are constantly improving and adding features to MessageBee to better serve libraries. An open line of communication between your library and our Customer Service representative at Unique is important to quickly address and resolve any issues that arise in your or your patrons’ experiences. 

We program everything in-house, which means that there are a minimum number of people standing between you and those who can solve any issue that arises. With service and programming specialists committed to just our MessageBee service, we can immediately address any concerns you may have.  

Does your system or consortium have different needs for different locations? MessageBee can help with that, as it is designed to be flexible both with templates and reporting. Just as you can filter and customize your outgoing messages by branch, you can also sort by branch in the dashboard. For consortiums, this flexibility allows for central set-up and control, but with customizations, branding, and reporting for each specific library.

MessageBee makes it simple to communicate with your communications in their preferred language. Libraries have the ability to set up multilingual templates and then present the right language to a specific patron based on their preferred language flag in the ILS data.