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Library Solutions for Patron Engagement, Staff Efficiency, and Collection Recovery
Unique Library helps libraries communicate more effectively, automate routine account work, give staff time back, welcome new patrons, and keep collections circulating.
Communicating with patrons
Communicate With Patrons Across SMS, Email, and Phone
A complete patron communication platform for sending engaging email, SMS, and phone messages from one ILS-connected solution.
How MessageBee solves the issue
- Delivers transactional notices and marketing campaigns through the channels patrons prefer.
- Creates clearer, branded messages instead of hard-to-read system notifications.
- Builds targeted patron lists using current ILS data.
- Automates routine communications while giving staff useful reporting.
Helpful Resources
Every Message, Every Patron, One Place
See how email, SMS, voice notifications, campaigns, and reporting work together in one platform.
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CLEVNET Transforms Consortium-Wide Communication
Learn how CLEVNET simplified communication while preserving flexibility for individual libraries.
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Top MessageBee Features
Explore practical, under-the-radar tools that help libraries improve patron communication.
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Automating renewals and registrations
Automatically Renew and Register Borrowers
Automated Borrower Renewal and Verified Borrower Registration reduce manual account work while helping eligible patrons maintain access.
How Automated Borrower Tools solve the issue
- Automatically renews eligible cards according to library-defined policies.
- Verifies residency against the library service area.
- Provides online registration with a clear path for exceptions.
- Keeps staff in control while automating routine decisions.
Helpful Resources
Automatically Renew and Register Patron Cards
See how end-to-end automation reduces manual work while keeping patrons informed.
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Arlington Saves 470 Staff Hours
Learn how Arlington automated more than 12,000 borrower renewals and reduced administrative workload.
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Automated Renewal Without Losing Control
Learn how libraries automate routine renewals while retaining authority over exceptions.
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Saving staff time
Free Staff From Routine Calls and Chats
Fully managed phone and web chat services act as an extension of the library team and give staff more time for high-value work.
How Patron Services solves the issue
- Handles routine phone and chat questions using library-specific policies.
- Reduces interruptions for frontline employees.
- Provides trained staff, scheduling, supervision, and reporting.
- Expands service capacity without requiring another internal department.
Helpful Resources
Unique Patron Services
Learn how managed phone and web chat services reduce interruptions, extend service coverage, and free library staff to focus on higher-value work.
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Natrona County Public Library Success Story
See how trained support and clear escalation procedures helped library staff respond effectively.
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Live Chat for Real Patron Needs
Learn how staffing and service design can support the questions virtual patrons actually ask.
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Engaging new patrons
Turn New Residents Into New Patrons
Welcome new residents with customized library postcards delivered shortly after they move into the service area.
How New Mover Service solves the issue
- Identifies recently moved households using National Change of Address data.
- Targets the library's precise service area using ZIP codes or geographic boundaries.
- Introduces resources, programs, and card registration at the right moment.
- Automates design support, recurring mailings, and campaign reporting.
Helpful Resources
Welcome New Neighbors
See how targeted postcards introduce new residents to library programs, services, and registration.
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Westerville Public Library
Learn how Westerville uses recurring outreach to welcome new households into the library community.
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From Postcard to Patron
Explore practical ways to track scans, registrations, redemptions, and campaign impact.
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Maintaining our collection
Return More Materials and Restore Patron Access
A respectful, patron-centered service that returns long-overdue materials to circulation and helps blocked patrons reconnect with the library.
How Gentle Nudge solves the issue
- Uses consistent, respectful reminders focused on returning materials.
- Improves availability for patrons waiting for popular items.
- Supports conventional and fine-free library policies.
- Automates the process while preserving patron dignity and goodwill.
Helpful Resources
Think You Know Gentle Nudge?
Learn how respectful outreach returns materials, restores access, and protects patron goodwill.
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The Ripple Effect of Long-Overdue Materials
See how overdue items affect hold queues, circulation, and access for other patrons.
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3 Ways Material Recovery Improves Patron Experience
Explore how patron-centered recovery supports access, fairness, and stronger collections.
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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