Patron Re-Engagement: How Libraries Bring Users Back
Libraries put a great deal of work into attracting new patrons. They promote library cards, plan community events, and introduce people to valuable services. Sometimes not a lot of effort is given to patron re-engagement for existing library users. Yet one of the best opportunities for growth may already exist in the patron database. Many … Continue reading “Patron Re-Engagement: How Libraries Bring Users Back”
Become Part of a Patron’s Routine: Building Habitual Library Users
Strong library patron engagement rarely happens because of a single visit. It develops over time through meaningful experiences, ongoing communication, and consistent awareness of the services libraries provide. The libraries that create habitual library users are often the ones that stay connected to patrons long after they leave the building. Libraries often focus on attracting … Continue reading “Become Part of a Patron’s Routine: Building Habitual Library Users”
Introducing Two-Factor Authentication for MessageBee Security
Stronger security. Same seamless communication. MessageBee’s mission has always been clear: help libraries connect with patrons in the most reliable, flexible, and effective way possible across phone, email, and SMS. As communication evolves, so do expectations around security. That is why we are introducing optional Two-Factor Authentication (2FA) for registered users, a powerful new layer … Continue reading “Introducing Two-Factor Authentication for MessageBee Security”
Smart Ways Libraries Are Using MessageBee for Targeted SMS and Email Engagement
When libraries say “We have an outreach problem,” they usually have an engagement problem. The programs are there. The services are there. The interest is often there. What makes the difference is whether the right people actually engage with the message at the moment it matters. That’s where MessageBee from Unique Library comes into play. … Continue reading “Smart Ways Libraries Are Using MessageBee for Targeted SMS and Email Engagement”
Every Message, Every Patron, One Place
Library communication can be complicated. Between email newsletters, SMS alerts, voice notifications, and reporting, staff often spend more time learning and switching between systems than actually connecting with a patron. MessageBee solves that by putting everything in one place. Alerts, marketing campaigns, and reporting all live in a single platform, synced with your ILS. Staff … Continue reading “Every Message, Every Patron, One Place”
Six Libraries Launch MessageBee From Unique in September
Arapahoe Library District (CO), Augusta County Library (VA), Bedford Public Library System (VA), Blackwater Regional Library (VA), Richland Library (SC), and Waynesboro Public Library (VA) have all implemented new MessageBee services this month, expanding their communication channels and enhancing patron engagement. Arapahoe Library District in Colorado has launched MessageBee across all three communication channels—voice, email, … Continue reading “Six Libraries Launch MessageBee From Unique in September”
Manhattan Public Library (KS) Launches MessageBee
The Kansas library adds next-generation SMS notifications to existing Unique Services Unique Management Services is proud to announce the launch of MessageBee for Manhattan Public Library this week. Subscribed patrons will now begin receiving SMS notifications for their library transactions. The Kansas library has been a Unique client for over a quarter century, with a … Continue reading “Manhattan Public Library (KS) Launches MessageBee”
Register new patrons online with uRegister: How it works and what it means
As part of Unique’s commitment to create tools that make libraries the best that they can be, we developed Verified Borrower Registration (uRegister), an automatic registration platform for libraries. It allows patrons to register for cards online and removes the need for manual address verifications for card registrations and renewals. It harnesses technology to make … Continue reading “Register new patrons online with uRegister: How it works and what it means “
The Future of Library Communications: Why SMS Solutions Like MessageBee Are Essential
AT&T recently announced that as of June 17, 2025, it will discontinue its email-to-text and text-to-email services (AT&T Support). This decision is a major shift for organizations like libraries still rely on outdated email-to-SMS gateways to send text notifications. If you don’t know what kind of protocol your library is using, it most likely is … Continue reading “The Future of Library Communications: Why SMS Solutions Like MessageBee Are Essential”
Empowering Youth Through Engagement
Libraries as Catalysts for Youth Empowerment The Urban Libraries Council’s 2024 Creating Youth Opportunities Convening explored how libraries can empower youth, particularly those at risk, by fostering inclusion, mentorship, and skill development. Libraries are uniquely positioned to address challenges such as inequity, disengagement, and lack of safe spaces. Here are the key insights and strategies … Continue reading “Empowering Youth Through Engagement”
