Card Registration Tools: Where they Fall Short
In last month’s patron registration webinar survey, we asked attendees three simple questions: Does your library offer self-service library card registration? If yes, does your system offer real-time address verification? How many phone calls per week does your library receive regarding library card renewals? The results revealed a significant gap between offering online registration and … Continue reading “Card Registration Tools: Where they Fall Short”
Unique Announces New Library Service Launches for Q2
Over a dozen libraries have launched MessageBee, Automated Borrower Renewal (uRenew), Verified Borrower Registration (uRegister), and Patron Services in the second quarter of 2026 Verified Borrower Registration Elk Grove Village Public Library in Elk Grove Village, Illinois launched Automated Borrower Registration. This service allows patrons to register for library cards online, streamlining the process while … Continue reading “Unique Announces New Library Service Launches for Q2”
Is your library paying attention to the entire patron life cycle, or just parts of it?
Is your library paying attention to the entire patron life cycle, or just parts of it? Libraries spend significant time and resources on patrons. But where does that attention go? What happens if libraries ignore parts of the patron cycle? The patron experience does not begin and end with a library card. It is shaped … Continue reading “Is your library paying attention to the entire patron life cycle, or just parts of it?”
Introducing Two-Factor Authentication for MessageBee Security
Stronger security. Same seamless communication. MessageBee’s mission has always been clear: help libraries connect with patrons in the most reliable, flexible, and effective way possible across phone, email, and SMS. As communication evolves, so do expectations around security. That is why we are introducing optional Two-Factor Authentication (2FA) for registered users, a powerful new layer … Continue reading “Introducing Two-Factor Authentication for MessageBee Security”
Why Your Library Needs a Privacy Policy for SMS Messaging
As part of recent changes in SMS and text messaging regulations, we have observed that several libraries want to send text messages but are unable to do so due to the lack of a privacy policy. Without a comprehensive privacy policy, applications for text messaging services may be denied by carriers. To prevent delays and … Continue reading “Why Your Library Needs a Privacy Policy for SMS Messaging”
MessageBee Text Message – An Overview
In the contemporary age of communication, libraries need an effective means to stay connected with their patrons. They need to provide transactional notifications promptly and reliably, but with the least possible hassle. This is where MessageBee, a complete patron communication tool, comes to the rescue. Among its many communication capabilities, MessageBee’s text messaging feature, also … Continue reading “MessageBee Text Message – An Overview”
HTML Email and Libraries – What You Need to Know
Did you know that email comes in two main formats – plain text and HTML? You may not be aware as almost any email in your inbox from an online retailer, social media website, or service is the HTML (or Hyper Text Markup Language) version as it is the standard for branding and professional communications. … Continue reading “HTML Email and Libraries – What You Need to Know”
Dearborn Public Library Chooses MessageBee
Dearborn Public Library Goes Live on Unique’s MessageBee Platform Horizon Libraries now have Access to MessageBee’s Circulation Notices Unique is proud to announce that Dearborn Public Library has implemented MessageBee to enhance its circulation communications. In the first major change since email notifications launched, patrons now receive branded notifications that support the library’s overall marketing efforts. Dedicated space in each notice provides the opportunity for patrons … Continue reading “Dearborn Public Library Chooses MessageBee”
Real Life Notifications from MessageBee
Most library notifications don’t leave a lasting impression on the patron. The notifications are functional but not reflective of the branding effort put into your virtual and in-person experiences. MessageBee provides all notification channels for all major ILS platforms that can leave a positive impression by meeting and exceeding patron communication expectations. Brand recognition increases and leaves the patron more … Continue reading “Real Life Notifications from MessageBee”
Measuring MessageBee Email Engagement
Apple’s Mail Privacy Protection’s Impact on MessageBee Metrics Apple recently announced ongoing privacy changes, including limiting how email senders can track opens for their emails. While libraries understand the importance of patron privacy, this impact will affect reporting that MessageBee can provide. What does this mean for your MessageBee reporting? Apple Mail users that opt into the privacy protections will show all emails … Continue reading “Measuring MessageBee Email Engagement”
