Why Your Library Needs a Privacy Policy for SMS Messaging
As part of recent changes in SMS and text messaging regulations, we have observed that several libraries want to send text messages but are unable to do so due to the lack of a privacy policy. Without a comprehensive privacy policy, applications for text messaging services may be denied by carriers. To prevent delays and … Continue reading “Why Your Library Needs a Privacy Policy for SMS Messaging”
MessageBee Text Message – An Overview
In the contemporary age of communication, libraries need an effective means to stay connected with their patrons. They need to provide transactional notifications promptly and reliably, but with the least possible hassle. This is where MessageBee, a complete patron communication tool, comes to the rescue. Among its many communication capabilities, MessageBee’s text messaging feature, also … Continue reading “MessageBee Text Message – An Overview”
Delivering Great Customer Service For Libraries | Webinar
Rob Klaus and Melissa Fenton from Unique discusses the challenges of delivering great customer service, including staffing issues. They explain that providing great service requires effort and focus over time. Providing great customer service is tough and requires effort to maintain over time. Staffing is a challenge for many organizations trying to provide great service. … Continue reading “Delivering Great Customer Service For Libraries | Webinar”
Nine Fantastic and Unique Libraries to Visit
Nine Fantastic and Unique Libraries to Visit One of the best parts of working of working at Unique is getting to visit and meet with the teams at all great library clients. Libraries have much to offer their individual communities and their patrons know how interesting some locations and designs can be, but very few … Continue reading “Nine Fantastic and Unique Libraries to Visit “
Unique Announces New Awards Program Winners
Unique Management Services creates new awards program for high-impact libraries Libraries honored for providing vital services and keeping patrons in good standing JEFFERSONVILLE, Ind. (Sept. 15, 2021) – A new awards program is honoring libraries for their exceptional community impacts. Unique Management Services, based in Jeffersonville, Ind., created three awards to celebrate high-impact libraries for … Continue reading “Unique Announces New Awards Program Winners”
Dearborn Public Library Chooses MessageBee
Dearborn Public Library Goes Live on Unique’s MessageBee Platform Horizon Libraries now have Access to MessageBee’s Circulation Notices Unique is proud to announce that Dearborn Public Library has implemented MessageBee to enhance its circulation communications. In the first major change since email notifications launched, patrons now receive branded notifications that support the library’s overall marketing efforts. Dedicated space in each notice provides the opportunity for patrons … Continue reading “Dearborn Public Library Chooses MessageBee”
Easy To Use Curbside Hold Pickup Software: Curbside Communicator
Like many of us, libraries are looking for ways to serve patrons and accomplish their organizational mission during the ongoing COVID-19 pandemic and beyond. As a first step, many libraries are turning to Curbside Hold Pickup as a way to get materials to patrons while adhering to safe social distancing policies. Curbside Hold Pickup, done … Continue reading “Easy To Use Curbside Hold Pickup Software: Curbside Communicator”
Material Recovery Post COVID Best Practices
New Normal for Material Recovery Post COVID? “New Normal” is our phrase of the day when thinking about material recovery post COVID. We’re sorting it out as we go, almost one day at a time. Nothing will be exactly as it was. Nor is it expected to be. Right? And how libraries “reshape” their service … Continue reading “Material Recovery Post COVID Best Practices”
UniqueChat is Tailored Specifically for Libraries
UniqueChat As we’re all navigating our way through the COVID-19 emergency, now more than ever, your website may wind up being your busiest branch. As patrons around the country adhere to stay-at-home orders and abide by social distancing guidelines, but still need the vital services offered by their local libraries, a live web chat is … Continue reading “UniqueChat is Tailored Specifically for Libraries”
Virtual Solutions for Public Libraries
Libraries are quickly adjusting to the new reality of serving patrons virtually. Suddenly adapting to a virtual branch without the help of an in-person librarian may be difficult for patrons during an already difficult time. Email forms are simple for staff to reply to but don’t come close to replacing a human conversation. This leads … Continue reading “Virtual Solutions for Public Libraries”