Posts Tagged with: Customer Service

Real Life Notifications from MessageBee

Most library notifications don’t leave a lasting impression on the patron. The notifications are functional but not reflective of the branding effort put into your virtual and in-person experiences.   MessageBee provides all notification channels for all major ILS platforms that can leave a positive impression by meeting and exceeding patron communication expectations. Brand recognition increases and leaves the patron more … Continue reading “Real Life Notifications from MessageBee”

Virtual Solutions for Public Libraries

Libraries are quickly adjusting to the new reality of serving patrons virtually. Suddenly adapting to a virtual branch without the help of an in-person librarian may be difficult for patrons during an already difficult time. Email forms are simple for staff to reply to but don’t come close to replacing a human conversation. This leads … Continue reading “Virtual Solutions for Public Libraries”

How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center

Building projects can pose significant operational challenges for public libraries. When faced with the daunting, but welcome task of a year-long closure of a main or central library to provide a much needed, full renovation, there are many decisions to consider. For the Toledo Lucas County Public Library, one of those was “how are we … Continue reading “How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center”