Libraries are quickly adjusting to the new reality of serving patrons virtually. Suddenly adapting to a virtual branch without the help of an in-person librarian may be difficult for patrons during an already difficult time. Email forms are simple for staff to reply to but don’t come close to replacing a human conversation. This leads to missed opportunities for engaging and directing patrons to the carefully curated resources you make available.
Think about a positive experience you’ve had interacting virtually with a service provider, say contacting your internet service provider. How did it make you feel to get quick and concise answers to your questions without navigating a long phone tree or listening to poorly recorded hold music? The key to great experiences is a conversational approach that works for your device. Live chat is the answer.
Unique has been an expert in live chat for 5+ years specifically for public libraries, implementing on library websites like the Anythink Libraries and Sacramento Public Library. Simple to use for both staff and patrons, our proven platform encourages patron engagement from all your webpages from their preferred device (desktop or mobile) and in their preferred language using built in translation functionality.
Whether you want to enable your staff to serve patrons or would like Unique to assist your patrons, we can help. No long-term commitments are required, and implementation can be completed in as soon as 72 hours.