Posts Tagged with: Patron Services

Virtual Solutions for Public Libraries

Libraries are quickly adjusting to the new reality of serving patrons virtually. Suddenly adapting to a virtual branch without the help of an in-person librarian may be difficult for patrons during an already difficult time. Email forms are simple for staff to reply to but don’t come close to replacing a human conversation. This leads … Continue reading “Virtual Solutions for Public Libraries”

Designing a Live Chat Widget

An important part of adding live chat to your library’s website is choosing a chat widget. When designing a widget, you want to make sure that it matches your library’s branding, the look and feel of your website, and is also easy to use. With Live Chat from Unique, the options for a customized widget … Continue reading “Designing a Live Chat Widget”

How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center

Building projects can pose significant operational challenges for public libraries. When faced with the daunting, but welcome task of a year-long closure of a main or central library to provide a much needed, full renovation, there are many decisions to consider. For the Toledo Lucas County Public Library, one of those was “how are we … Continue reading “How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center”