Become Part of a Patron’s Routine: Building Habitual Library Users
Strong library patron engagement rarely happens because of a single visit. It develops over time through meaningful experiences, ongoing communication, and consistent awareness of the services libraries provide. The libraries that create habitual library users are often the ones that stay connected to patrons long after they leave the building. Libraries often focus on attracting … Continue reading “Become Part of a Patron’s Routine: Building Habitual Library Users”
Unique Announces New Library Service Launches for Q2
Over a dozen libraries have launched MessageBee, Automated Borrower Renewal (uRenew), Verified Borrower Registration (uRegister), and Patron Services in the second quarter of 2026 Verified Borrower Registration Elk Grove Village Public Library in Elk Grove Village, Illinois launched Automated Borrower Registration. This service allows patrons to register for library cards online, streamlining the process while … Continue reading “Unique Announces New Library Service Launches for Q2”
Who Are Virtual Patrons?
As libraries expand beyond physical buildings, the concept of the “patron” has evolved. Increasingly, libraries serve users who may never walk through the front door yet rely heavily on library services. These individuals are commonly referred to as virtual patrons—and understanding who they are is essential for designing effective, inclusive library services. Defining the Virtual … Continue reading “Who Are Virtual Patrons?”
2025 Patron Services Survey: What can we learn from each other?
Last year, we asked libraries how they were handling the day-to-day realities of patron service — online and in-person. This year, we asked again. The goal wasn’t just to repeat the questions, but to see what changed. We want to take a look at how libraries are handling patron service struggles and successes. Below are … Continue reading “2025 Patron Services Survey: What can we learn from each other?”
Preparing for Tax Season: The Questions Your Staff Will Hear
Every tax season, call volume rises. We see it across nearly every library we support. Patrons want forms, dates, appointments, and help sorting out what’s available. Most of the calls fall into a small set of predictable questions. When staff have quick answers ready, the whole season feels calmer. These are the core items worth … Continue reading “Preparing for Tax Season: The Questions Your Staff Will Hear”
Dearborn Public Library Chooses MessageBee
Dearborn Public Library Goes Live on Unique’s MessageBee Platform Horizon Libraries now have Access to MessageBee’s Circulation Notices Unique is proud to announce that Dearborn Public Library has implemented MessageBee to enhance its circulation communications. In the first major change since email notifications launched, patrons now receive branded notifications that support the library’s overall marketing efforts. Dedicated space in each notice provides the opportunity for patrons … Continue reading “Dearborn Public Library Chooses MessageBee”
When the Budget is Tight, Unique can Help
Let’s face it; there is no city, county, or organization that is immune to the challenges and budget issues caused by the current worldwide economic downturn. This is especially true for libraries. So, how do libraries justify allocating budget dollars for Unique Management Services’ (UMS) material recovery service when budgets are tight? Stated simply, because … Continue reading “When the Budget is Tight, Unique can Help”
Self-service, Full-Service, or Hybrid – Which UniqueChat Option is Best For Your Library?
UniqueChat, a live web chat software designed with the needs of libraries in mind, has three options that provide real-time assistance for patrons by translating over 100 languages, are easy to set-up, user-friendly, provides detailed analytics, and will look great on your website with multiple design and branding options. Ready for UniqueChat, but Unsure About … Continue reading “Self-service, Full-Service, or Hybrid – Which UniqueChat Option is Best For Your Library?”
UniqueChat is Tailored Specifically for Libraries
UniqueChat As we’re all navigating our way through the COVID-19 emergency, now more than ever, your website may wind up being your busiest branch. As patrons around the country adhere to stay-at-home orders and abide by social distancing guidelines, but still need the vital services offered by their local libraries, a live web chat is … Continue reading “UniqueChat is Tailored Specifically for Libraries”
Virtual Solutions for Public Libraries
Libraries are quickly adjusting to the new reality of serving patrons virtually. Suddenly adapting to a virtual branch without the help of an in-person librarian may be difficult for patrons during an already difficult time. Email forms are simple for staff to reply to but don’t come close to replacing a human conversation. This leads … Continue reading “Virtual Solutions for Public Libraries”
