Posts Tagged with: Material Matters Newsletter

When the Budget is Tight, Unique can Help

Let’s face it; there is no city, county, or organization that is immune to the challenges and budget issues caused by the current worldwide economic downturn. This is especially true for libraries. So, how do libraries justify allocating budget dollars for Unique Management Services’ (UMS) material recovery service when budgets are tight?  Stated simply, because … Continue reading “When the Budget is Tight, Unique can Help”

Self-service, Full-Service, or Hybrid – Which UniqueChat Option is Best For Your Library?

UniqueChat, a live web chat software designed with the needs of libraries in mind, has three options that provide real-time assistance for patrons by translating over 100 languages, are easy to set-up, user-friendly, provides detailed analytics, and will look great on your website with multiple design and branding options. Ready for UniqueChat, but Unsure About … Continue reading “Self-service, Full-Service, or Hybrid – Which UniqueChat Option is Best For Your Library?”

UniqueChat is Tailored Specifically for Libraries

UniqueChat As we’re all navigating our way through the COVID-19 emergency, now more than ever, your website may wind up being your busiest branch. As patrons around the country adhere to stay-at-home orders and abide by social distancing guidelines, but still need the vital services offered by their local libraries, a live web chat is … Continue reading “UniqueChat is Tailored Specifically for Libraries”

How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center

Building projects can pose significant operational challenges for public libraries. When faced with the daunting, but welcome task of a year-long closure of a main or central library to provide a much needed, full renovation, there are many decisions to consider. For the Toledo Lucas County Public Library, one of those was “how are we … Continue reading “How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center”

Making The Transition to A Fines Free Environment?

Many libraries are currently considering the adoption of fines-free policies as a way to increase the rate of return of overdue materials. Indeed, adjusting fine structure or creating a fines-free policy, may be an effective strategy for getting books back on shelves. More materials returned. Patrons restored to good standing with full access to all … Continue reading “Making The Transition to A Fines Free Environment?”

Material Matters: Great To Be Back!

From Lyle Stucki, co-owner of Unique Management Services: Hello everyone!  It’s my great pleasure to introduce the first issue of our new and improved newsletter:  Material Matters! And the timing couldn’t be better. This year, Unique celebrates 25 wonderful years of service to public libraries—across the globe!—-having Gently Nudged literally millions of long overdue patrons … Continue reading “Material Matters: Great To Be Back!”