Nevada Library Cooperative launches MessageBee Phone notifications for their patrons.
The western US system adds MessageBee phone notifications, joins Unique family of client libraries. Unique Library is proud to announce a new client to our growing list of libraries served. The Nevada Library Cooperative has added phone notifications for their patrons this month. The 12-branch system has locations across the Silver State, serving patrons in … Continue reading “Nevada Library Cooperative launches MessageBee Phone notifications for their patrons.”
Osceola Library System (FL) launches MessageBee Phone notifications for their patrons.
The central Florida system adds MessageBee phone notifications, joins Unique family of client libraries. Unique Library is proud to announce a new client to our growing list of libraries served. Osceola Library System in the Orlando, Florida area has added phone notifications for their patrons this month. The six-branch system is adding phone notifications for … Continue reading “Osceola Library System (FL) launches MessageBee Phone notifications for their patrons.”
Napa County Library (CA) launches MessageBee SMS and phone notifications
The California system adds 10-DLC compliant SMS and phone notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the Napa County Library (CA) this week. Patrons will be able to respond to the library’s SMS notifications, creating an easy … Continue reading “Napa County Library (CA) launches MessageBee SMS and phone notifications”
Wichita Falls Public Library (TX) launches MessageBee SMS notifications from Unique
The Texas library adds 10-DLC compliant SMS notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the Wichita Falls Public Library (TX) this week. Patrons will receive next-generation compliant text messages and will be able to respond to the … Continue reading “Wichita Falls Public Library (TX) launches MessageBee SMS notifications from Unique”
Solano County Library (CA) Launches MessageBee SMS, Phone, and Email service from Unique Management.
The California library system adds to their Material Recovery subscription, will utilize next-generation SMS messaging, email, and phone notifications. Unique Library is proud to announce the addition of a full suite of MessageBee patron engagement platform for Solano County Library in California this week. Patrons will receive 10-DLC compliant SMS notifications, attractive transactional and promotional … Continue reading “Solano County Library (CA) Launches MessageBee SMS, Phone, and Email service from Unique Management.”
Staff Spotlight: Teri Lynn Bullock
They say it’s people who make the company, and at Unique Management, this couldn’t be truer- especially when you meet team members like Teri Lynn Bullock. Teri Lynn, an esteemed Customer Service Account Manager, has been a pivotal part of our team for over 17 years, demonstrating not just excellence in her role but … Continue reading “Staff Spotlight: Teri Lynn Bullock”
CS Pro Tip: Understanding Bankruptcy Reports
Understanding Bankruptcy Reports for Libraries For libraries that use Gentle Nudge from Unique, a situation that may arise is patrons filing for bankruptcy. While not an everyday occurrence, it requires a plan in place. Luckily, we have some tips for handling this. Bankruptcy filings by patrons can impact library operations and necessitate clear procedures for … Continue reading “CS Pro Tip: Understanding Bankruptcy Reports”
Mid-Columbia Library System (WA) launches SMS notifications
Unique Library is proud to announce the addition of MessageBee notifications for the Mid-Columbia Library System in Washington this week. The 13-branch system is adding SMS notifications for E-Receipts, Hold Notice, Overdue Notices, Card Expiration, Auto-Renewal, and Pre-Overdue alerts. Mid-Columbia has been a valued member of the Unique family since 2006, adding MessageBee to their … Continue reading “Mid-Columbia Library System (WA) launches SMS notifications”
MessageBee FAQs
As a part of our ongoing staff question series, we wanted to answer some of the biggest questions about our MessageBee service. What is MessageBee? MessageBee is a communication service designed specifically for public libraries to communicate easily and effectively with their patrons. MessageBee offers libraries two distinct advantages: One, a fully engaging alternative to … Continue reading “MessageBee FAQs”
Three problems Unique Chat can solve
Public libraries have seen the potential of live chat as a customer service tool for a long time. Until now, technical and logistical challenges have limited its usefulness and popularity with patrons. Unique Chat enables the public library to provide immediate assistance to online patrons, saving them time and effort. Chat can also convert more … Continue reading “Three problems Unique Chat can solve”