Unique Successfully Completes SOC 2 Type 1 Examination
Unique Successfully Completes SOC 2 Type 1 Examination Unique Management Services is proud to announce the successful completion of its SOC 2 Type 1 examination. SOC 2 (Systems and Organization Controls 2) is a widely recognized data security auditing framework developed by the American Institute of Certified Public Accountants. Libraries depend on trusted technology partners … Continue reading “Unique Successfully Completes SOC 2 Type 1 Examination”
Automated Library Card Renewal Without Losing Control
Libraries are continually being asked to do more with fewer resources. Staff time is valuable, patron expectations continue to grow, and routine account maintenance can consume hours that could be spent delivering services, programming, and support. One area where many libraries see immediate benefits is borrower registration and library card renewal. The Challenge and the … Continue reading “Automated Library Card Renewal Without Losing Control”
When demand is high, every library item matters
Library material recovery matters more when demand is high. In many communities, collections are feeling the pressure from growing usage, long hold lists, and rising digital content costs. A recent Carolina Public Press article highlighted long waitlists for popular titles across North Carolina libraries, particularly for e-books and audiobooks. Wake County Public Libraries reported digital … Continue reading “When demand is high, every library item matters”
Unique Announces New Library Service Launches for August 2026
Six public library systems have launched MessageBee, Automated Borrower Renewal (uRenew), and Verified Borrower Registration (uRegister), expanding patron access and communication services in their communities. Verified Borrower Registration Lake County Library in Lakeport, California launched Verified Borrower Registration (uRegister). The service enables prospective patrons to register for a library card online and have their information … Continue reading “Unique Announces New Library Service Launches for August 2026”
Card Registration Tools: Where they Fall Short
In last month’s patron registration webinar survey, we asked attendees three simple questions: Does your library offer self-service library card registration? If yes, does your system offer real-time address verification? How many phone calls per week does your library receive regarding library card renewals? The results revealed a significant gap between offering online registration and … Continue reading “Card Registration Tools: Where they Fall Short”
3 Must-Try Library Card Signup Ideas
September is a season of fresh starts. Students are settling into new routines, football is back, and the first hints of fall are beginning to appear. For libraries, it also marks one of the most important annual celebrations: Library Card Signup Month. This year, we looked beyond the usual promotional resources and explored new ways … Continue reading “3 Must-Try Library Card Signup Ideas”
CS Pro Tip: Keeping Unique in the loop
CS Pro Tip: Keeping Unique in the loop Customer Service Pro Tip from Teri Lynn Bullock As someone who works closely with libraries every day, I have seen how small communication gaps can lead to unnecessary delays. One of the simplest and most effective ways to keep everything running smoothly is to keep Unique informed … Continue reading “CS Pro Tip: Keeping Unique in the loop”
Who Are Virtual Patrons?
As libraries expand beyond physical buildings, the concept of the “patron” has evolved. Increasingly, libraries serve users who may never walk through the front door yet rely heavily on library services. These individuals are commonly referred to as virtual patrons—and understanding who they are is essential for designing effective, inclusive library services. Defining the Virtual … Continue reading “Who Are Virtual Patrons?”
Preparing for Tax Season: The Questions Your Staff Will Hear
Every tax season, call volume rises. We see it across nearly every library we support. Patrons want forms, dates, appointments, and help sorting out what’s available. Most of the calls fall into a small set of predictable questions. When staff have quick answers ready, the whole season feels calmer. These are the core items worth … Continue reading “Preparing for Tax Season: The Questions Your Staff Will Hear”
Staff Spotlight: Jen Hines
Meet Jen Hines, one of Unique’s friendly and knowledgeable E-media and Customer Service Specialists in Library Services! With a rich background in administrative support and customer service, Jen brings both experience and enthusiasm to her role helping library patrons every day. Outside of work, Jen keeps life full of creativity and curiosity. She occasionally works … Continue reading “Staff Spotlight: Jen Hines”
