Posts in Category: Blog Post

MessageBee FAQs

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As a part of our ongoing staff question series, we wanted to answer some of the biggest questions about our MessageBee service. What is MessageBee?  MessageBee is a communication service designed specifically for public libraries to communicate easily and effectively with their patrons. MessageBee offers libraries two distinct advantages: One, a fully engaging alternative to … Continue reading “MessageBee FAQs”

Three problems Unique Chat can solve

Public libraries have seen the potential of live chat as a customer service tool for a long time. Until now, technical and logistical challenges have limited its usefulness and popularity with patrons.  Unique Chat enables the public library to provide immediate assistance to online patrons, saving them time and effort. Chat can also convert more … Continue reading “Three problems Unique Chat can solve”

“Is Material Recovery Mean?”

Common Library Staff Question: Is Material Recovery Mean? Continuing our series on questions we get from library staff, we tackle a common question about our material recovery service What is Gentle Nudge? Gentle Nudge was founded as a core service from Unique Library, and it has proven to be an invaluable addition to libraries across … Continue reading ““Is Material Recovery Mean?””

“We are a fine free library. Why do we need Unique?”

Common Library Staff Question: We are a fine free library. Why do we need Unique? Unique is addressing some of the most commonly asked questions librarians and library staff have about our services and library practices. Is your library fine free? The American Library Association officially took the position that public libraries should eliminate fines … Continue reading ““We are a fine free library. Why do we need Unique?””

PLA 2022: Reflecting on a Great Event

PLA 2022: Reflecting on a Great Event Unique was proud to be one of the hundreds of exhibitors on hand at PLA 2022. As Kal Penn put the finishing touches on a productive PLA 2022 Conference at the Oregon Convention Center in Portland last Friday, we wanted to put some thoughts down from the week … Continue reading “PLA 2022: Reflecting on a Great Event”

Mount Laurel adds MessageBee to Existing Services

Mount Laurel Library of southern New Jersey has added MessageBee to their existing Material Recovery services. The single-location library was recently named as the busiest municipal library in south Jersey and has been a Unique client library for over two decades. By adding MessageBee, the library will now be able to send automated ILS notifications … Continue reading “Mount Laurel adds MessageBee to Existing Services”

Nine Fantastic and Unique Libraries to Visit 

Nine Fantastic and Unique Libraries to Visit  One of the best parts of working of working at Unique is getting to visit and meet with the teams at all great library clients. Libraries have much to offer their individual communities and their patrons know how interesting some locations and designs can be, but very few … Continue reading “Nine Fantastic and Unique Libraries to Visit “

Natrona County Public Library Success Story

Unique call agents: calm under pressure   If you have answered calls at a library, odds are that while a vast majority are positive experiences, there are some outliers. When an upset patron calls, it can be a little challenging, but the good news is that Unique is trained for prepared for all call scenarios. … Continue reading “Natrona County Public Library Success Story”

How Dynamic Lists Can Help Your Library

When it comes to sending emails to your library’s users, it’s easy to paint every single patron with a broad brush – send everyone emails about everything. The problem is, if your patrons keep getting emails from your library that do not pertain to them, then they will stop opening and reading your messages. Dynamic … Continue reading “How Dynamic Lists Can Help Your Library”

Up Your Email Game With MessageBee Reporting

The MessageBee dashboard is the home for all features of Unique’s premier tool for libraries to communicate with their patrons. From the column on the left side of the dashboard you can access anything your library may need, including the Reports feature that can unlock a world of insights for your library.   The attractive … Continue reading “Up Your Email Game With MessageBee Reporting”