Automated Library Card Renewal Without Losing Control
Libraries are continually being asked to do more with fewer resources. Staff time is valuable, patron expectations continue to grow, and routine account maintenance can consume hours that could be spent delivering services, programming, and support. One area where many libraries see immediate benefits is borrower registration and library card renewal. The Challenge and the … Continue reading “Automated Library Card Renewal Without Losing Control”
Card Registration Tools: Where they Fall Short
In last month’s patron registration webinar survey, we asked attendees three simple questions: Does your library offer self-service library card registration? If yes, does your system offer real-time address verification? How many phone calls per week does your library receive regarding library card renewals? The results revealed a significant gap between offering online registration and … Continue reading “Card Registration Tools: Where they Fall Short”
