Verified Borrower Registration

Lake County Library in Lakeport, California launched Verified Borrower Registration (uRegister). The service enables prospective patrons to register for a library card online and have their information verified instantly, eliminating delays and manual review processes often associated with traditional online registration. By automatically validating borrower information in real time, uRegister provides immediate access to library resources and digital services while reducing staff workload, improving data accuracy, and creating a faster, more convenient experience for patrons and library staff.

Sonoma County Library in Sonoma County, California launched Verified Borrower Registration (uRegister). The service enables prospective patrons to register for a library card online and have their information verified instantly, eliminating delays and manual review processes often associated with traditional online registration. By validating borrower information in real time, uRegister provides immediate access to library resources and digital services while reducing staff workload, improving data accuracy, and creating a faster, more convenient experience for patrons and library staff.

Verified Borrower Registration and Automated Borrower Renewal

Indianapolis Public Library in Indianapolis, Indiana launched Verified Borrower Registration (uRegister) and Automated Borrower Renewal (uRenew), further expanding the solutions provided through the Unique platform. A trusted Unique partner since 2004, the library can now use uRegister to verify online library card applicants instantly and uRenew to automatically renew eligible library cards. Together, these services reduce manual work, improve data accuracy, and help new and existing patrons maintain convenient access to library resources.

Automated Borrower Renewal

Montgomery County Public Libraries in Rockville, Maryland launched Automated Borrower Renewal (uRenew), further expanding its use of the Unique platform. uRenew automatically renews eligible library cards for current patrons, reducing manual work for staff, and help patrons maintain uninterrupted access to library resources.

MessageBee

Bettendorf Public Library in Bettendorf, Iowa launched MessageBee SMS. The service provides patrons with timely and reliable text notifications for library transactions, helping ensure that important account information is delivered through a convenient and widely used communication channel. The addition of SMS notifications can improve message visibility, enhance the patron experience, and strengthen engagement through fast, direct communication.

Tacoma Public Library in Tacoma, Washington launched MessageBee Email and Voice. The implementation expands the library’s patron communication capabilities through automated voice notifications and branded email messaging, helping patrons stay up to date on their library transactions through the channel of their choice.

About Unique Management Services

Unique Management Services is a Jeffersonville, Indiana library service company that offers a full suite of library communication options for patrons, including the Gentle Nudge® Material Recovery process, MessageBee patron engagement platform, Automated Borrower Renewal, New Mover Service, and Virtual Patron Service. With more than 30 years of industry experience and 1,600 client libraries, Unique strives to build long-lasting relationships with partners to better serve their patrons.