CS Pro Tip: Keeping Unique in the loop

CS Pro Tip: Keeping Unique in the loop

Customer Service Pro Tip from Teri Lynn Bullock

As someone who works closely with libraries every day, I have seen how small communication gaps can lead to unnecessary delays. One of the simplest and most effective ways to keep everything running smoothly is to keep Unique informed when things change on your side.

Whether you are updating your systems, changing staff roles, or adjusting how patrons are contacted, keeping us in the loop helps us continue delivering the level of service your team and community expect.

Why Keeping Us Informed Matters

Libraries are constantly evolving. ILS upgrades happen, staff responsibilities shift, and communication channels are updated. When I know about these changes ahead of time, I can work with my team to adjust quickly and avoid disruptions.

The reality is simple. The more we know, the better we can support you and keep your processes moving without interruption.

Keep Your Contacts Current

One of the most common issues we run into is outdated contact information. When the right people are not connected to the right updates, it can slow everything down.

Please make sure to notify us of any changes to:

• Library leadership
• Your primary point of contact
• ILS administrators
• Accounts payable or billing contacts

Having the correct contacts allows me and my team to reach the right people quickly and resolve questions faster.

Share System and ILS Updates Early

Your ILS is central to how your library operates, and any changes to it can directly impact workflows and data.

If you are planning:

• An ILS upgrade or migration
• Changes to workflows that affect circulation or patron data

Please let us know as early as possible. When I have advance notice, I can help ensure everything stays aligned on our end so your service remains consistent.

Update Phone and Email Information

Accurate contact details are essential for keeping communication clear and reliable.

Be sure to share updates to:

• Phone numbers
• Email addresses
• Email domain changes

This helps us maintain consistent communication with your team and ensures that patron outreach continues without disruption

Share Your Success Story

I always appreciate hearing how things are working for your library. A short testimonial not only helps us improve, but it also gives other libraries valuable insight.

Your feedback:

• Helps us refine and strengthen our services
• Provides perspective for other libraries
• Highlights the real impact of our partnership

Partnering for Better Outcomes

From my perspective, strong communication is the foundation of a successful partnership. When you keep Unique informed, it allows me and my team to provide faster support, smoother service, and better overall results.

Staying connected makes a real difference, and it is one of the easiest ways to get the most value from your relationship with Unique.

Keep us informed. Stay connected. Maximize your results.