CS Pro Tip: Understanding Bankruptcy Reports
Understanding Bankruptcy Reports for Libraries For libraries that use Gentle Nudge from Unique, a situation that may arise is patrons filing for bankruptcy. While not an everyday occurrence, it requires a plan in place. Luckily, we have some tips for handling this. Bankruptcy filings by patrons can impact library operations and necessitate clear procedures for … Continue reading “CS Pro Tip: Understanding Bankruptcy Reports”
Blocked Patron Reengagement
Blocked Patrons? Now What? The slippery slope When a patron fails to return an item or a few, you’ll send overdues, reminders, and then finally a bill. What happens then? If you are not partnering with Unique for Material Recovery, likely nothing happens with those patrons and a once valuable library patron is totally disconnected … Continue reading “Blocked Patron Reengagement”
Fines Free, is it Right for Your Library?
Key Points Worth Considering when Exploring the Switch to Fines Free: Staff Friendly– Fines Free with Unique means fewer transactions that reduce time staff spends with each customer and expedites lines at the circulation desk. Unique’s automated process streamlines the process when accounts are overdue. This means increased efficiency and more flexibility. Staff can be … Continue reading “Fines Free, is it Right for Your Library?”
Fines Free and Recovering Material – Not Mutually Exclusive
“Why am I receiving a bill? I’m not supposed to have fines.” Heard this before? Maybe your library is already a fines free library or you are considering changing your policies. A serious concern by many in your circulation department is the return of materials by patrons without alienating them in the process. Unique works with the majority of fines free libraries and over 1800+ library systems worldwide to ensure … Continue reading “Fines Free and Recovering Material – Not Mutually Exclusive”
Easy To Use Curbside Hold Pickup Software: Curbside Communicator
Like many of us, libraries are looking for ways to serve patrons and accomplish their organizational mission during the ongoing COVID-19 pandemic and beyond. As a first step, many libraries are turning to Curbside Hold Pickup as a way to get materials to patrons while adhering to safe social distancing policies. Curbside Hold Pickup, done … Continue reading “Easy To Use Curbside Hold Pickup Software: Curbside Communicator”
When the Budget is Tight, Unique can Help
Let’s face it; there is no city, county, or organization that is immune to the challenges and budget issues caused by the current worldwide economic downturn. This is especially true for libraries. So, how do libraries justify allocating budget dollars for Unique Management Services’ (UMS) material recovery service when budgets are tight? Stated simply, because … Continue reading “When the Budget is Tight, Unique can Help”
Material Recovery Post COVID Best Practices
New Normal for Material Recovery Post COVID? “New Normal” is our phrase of the day when thinking about material recovery post COVID. We’re sorting it out as we go, almost one day at a time. Nothing will be exactly as it was. Nor is it expected to be. Right? And how libraries “reshape” their service … Continue reading “Material Recovery Post COVID Best Practices”
Making The Transition to A Fines Free Environment?
Many libraries are currently considering the adoption of fines-free policies as a way to increase the rate of return of overdue materials. Are you ready to be a fine-free library? Indeed, adjusting fine structure or creating a fines-free policy, may be an effective strategy for getting books back on shelves. More materials returned. Patrons restored … Continue reading “Making The Transition to A Fines Free Environment?”
10 Reasons for Unique Library Material Recovery
Why should your library use Unique Management Services’ material recovery service instead of a traditional collection agency? Here are 10 reasons why Unique’s material recovery service is better than traditional collection agencies. Unique’s entire service is crafted to meet the special needs of libraries. Traditional agencies treat libraries (and patrons) like all other non-library clients. … Continue reading “10 Reasons for Unique Library Material Recovery”