Posts Tagged with: Patron Experience

Material Recovery Post COVID Best Practices

New Normal for Material Recovery Post COVID? “New Normal” is our phrase of the day when thinking about material recovery post COVID. We’re sorting it out as we go, almost one day at a time. Nothing will be exactly as it was. Nor is it expected to be. Right? And how libraries “reshape” their service … Continue reading “Material Recovery Post COVID Best Practices”

Self-service, Full-Service, or Hybrid – Which UniqueChat Option is Best For Your Library?

UniqueChat, a live web chat software designed with the needs of libraries in mind, has three options that provide real-time assistance for patrons by translating over 100 languages, are easy to set-up, user-friendly, provides detailed analytics, and will look great on your website with multiple design and branding options. Ready for UniqueChat, but Unsure About … Continue reading “Self-service, Full-Service, or Hybrid – Which UniqueChat Option is Best For Your Library?”

UniqueChat is Tailored Specifically for Libraries

UniqueChat As we’re all navigating our way through the COVID-19 emergency, now more than ever, your website may wind up being your busiest branch. As patrons around the country adhere to stay-at-home orders and abide by social distancing guidelines, but still need the vital services offered by their local libraries, a live web chat is … Continue reading “UniqueChat is Tailored Specifically for Libraries”

Virtual Solutions for Public Libraries

Libraries are quickly adjusting to the new reality of serving patrons virtually. Suddenly adapting to a virtual branch without the help of an in-person librarian may be difficult for patrons during an already difficult time. Email forms are simple for staff to reply to but don’t come close to replacing a human conversation. This leads … Continue reading “Virtual Solutions for Public Libraries”

Designing a Live Chat Widget

An important part of adding live chat to your library’s website is choosing a chat widget. When designing a widget, you want to make sure that it matches your library’s branding, the look and feel of your website, and is also easy to use. With Live Chat from Unique, the options for a customized widget … Continue reading “Designing a Live Chat Widget”