UniqueChat, a live web chat software designed with the needs of libraries in mind, has three options that provide real-time assistance for patrons by translating over 100 languages, are easy to set-up, user-friendly, provides detailed analytics, and will look great on your website with multiple design and branding options.
Ready for UniqueChat, but Unsure About Which Option to Choose?
| Self Service | Hybrid | Full Service | |
|
Weekly Hrs |
You decide | Up to 96 |
96 |
|
Holiday Closures |
12-18 days | N/A |
8 days annually |
|
Staff Involvement |
Full | Some | Hands off |
|
QA |
Self Serviced | Unique | Full QA Process |
|
MGMT & Scheduling |
You’re in Charge | You’re in Charge |
Hands Off |
|
Reports & Analysis |
Self Serviced | Mixed |
Full Service |
Full-Service – We setup your UniqueChat software and we will monitor and respond to your chats as an extension of your library.
Provides 96 hours of staffing each week: Available 7 days a week, Monday – Friday 8am – 11pm; 9am – 9pm Saturday; 12pm – 9pm Sunday (Eastern)
Self Service – We setup your UniqueChat software and your library staff monitors and responds to chats. No long-term commitments.
Hybrid Service – We setup your UniqueChat software and you define when library staff monitors and responds to chats. When your team is unavailable, Unique becomes an extension of your library and will monitor and respond to chats.
Extended hours included in our UniqueChat hybrid service: Available 7 days a week, Monday – Friday 8am – 11pm; 9am – 9pm Saturday; 12pm – 9pm Sunday (Eastern)
Trusted by Top Libraries
Hear What Our Library Clients Have to Say About UniqueChat
“Having the chat feature present on our website and catalog has facilitated interactions to a whole new set of users! Unique has provided us an access point that customers increasingly expect to have and the feedback from customers has been overwhelmingly positive!” -Ashley Trew, Public Services Manager, Sacramento Public Library
Have a question or want to learn more about UniqueChat from Unique? Contact us today at sales@uniquelibrary.com