Most library notifications don’t leave a lasting impression on the patron. The notifications are functional but not reflective of the branding effort put into your virtual and in-person experiences.
MessageBee provides all notification channels for all major ILS platforms that can leave a positive impression by meeting and exceeding patron communication expectations. Brand recognition increases and leaves the patron more confident in the library’s ability to serve them in a modern, meaningful way.
Here are real examples of MessageBee generated notifications.
Emails have the most flexibility for design and customization. Libraries using MessageBee emails design standardized templates to meet their notification needs. Each template is flexible and can have multiple iterations, like multiple overdue notices with adaptive language for the length of time an item is outstanding. Unique handles all the complicated coding work. Content can be changed and customized easily. Your transactional emails can also feature banner ad space, allowing promotion for upcoming events or ongoing services.
Central Arkansas Library System
Central Arkansas Library System patrons receive a thoughtfully designed and curated email promoting library events and resources.
Skokie Public Library
Skokie Public Library unites their branding efforts using MessageBee Patrons see cover art in notifications via a simple integration.
Text Message
Many patrons prefer text message notifications. Text messages have the highest read rate of any notification (99%) and ensures the patron gets the message. Unique allows libraries to customize how patrons receive notifications via standard 160 character SMS or media-rich MMS messages. Patrons can respond to renew items, cancel holds, or even talk to staff through integration with UniqueChat.
Brooklyn Public Library
Henderson Libraries
Automated Phone Call
For most libraries, automated phone calls are the replacement for mailed notifications as a lower-cost option. Patrons who may not have internet access or a smartphone can typically receive standard phone calls.
Because phone calls are not as secure, we generally keep the notifications free of Personally identifiable Information (PII). Flexibility options include listing which location a hold may be available at and the specific wording of the notice.
SWAN – Automated Phone Notice
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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