The Wichita Public Library has partnered with Unique Library to enhance its patron communication with professional call-handling services. As the largest city in Kansas, Wichita Public Library serves over 397,000 residents through its seven library locations and Friends bookstore, providing access to books, digital resources, community programs, and more.
With multiple construction projects, the demand for consistent and reliable patron support is higher than ever for Wichita Public Library. By utilizing Unique’s Integrated Call Center, the library ensures that every patron call is answered promptly and professionally, reducing the strain on staff while maintaining seamless service.
Wichita Public Library has been a longtime partner of Unique. The library has over 30 years of success with Gentle Nudge Material Recovery, and they also called upon Unique’s Curbside Communicator service to help patrons after Covid 19 limited library traffic. Adding call handling further cements the library’s commitment to the community.
Benefits of Call Handling from Unique
Wichita Public Library receives thousands of calls each month from patrons seeking information on library hours, branch locations, account inquiries, event details, and more. With Unique’s dedicated call-handling team, the library now has a scalable, cost-effective solution to:
✅ Handle high call volumes across all seven branches.
✅ Reduce staff workload, allowing librarians to focus on in-person services and programming.
✅ Provide accurate, real-time responses to patron questions.
✅ Maintain uninterrupted service despite construction-related disruptions.
About Virtual Patron Services
Unique Management’s Virtual Patron Service include phone-based patron service and hosted webchat. By providing live virtual patron service support for libraries, Unique reduces workloads for managers and frontline staff, which in turn increases in-house efficiency and created the opportunity for more in-person service without staff being tied to a phone or workstation.