Blog

Ventura County Library (CA) launches Live Chat this week.

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The California library will be offering live, staffed chat to its patrons to interact with the library from any web-enabled device. Unique Library announced the launch of Live Chat for Ventura County Library this week. The service offers an innovative way for patrons to interact with the library without tying up staff with inquiries, while … Continue reading “Ventura County Library (CA) launches Live Chat this week.”

King County (WA) launches SMS and Email notifications for their patrons this week.

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The 50-branch library system is launching MessageBee courtesy notices via Email and SMS to their patrons to notify them of hold expirations. Unique Library is proud to announce the addition of MessageBee Email and SMS notifications for King County Library System in Seattle, Washington.  The library has been a customer of Unique since 1999, adding … Continue reading “King County (WA) launches SMS and Email notifications for their patrons this week.”

Thanks for coming to the Directors’ Summit 2023!

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We’d like to take a moment to thank everyone who came to the Library Journal’s Directors’ Summit this year in Houston. We had a great event and enjoyed interacting with leadership from libraries across the country. In particular, we’d like to thank the folks at the Library Journal and Houston Public Library for hosting us … Continue reading “Thanks for coming to the Directors’ Summit 2023!”

New changes to MessageBee portal now live!

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  We have been working hard to improve our portal and are excited to share it with you. Starting next week when you log into the MessageBee portal you will be given the option to utilize the beta version of our new and improved MessageBee portal. To start, this new version contains just the reporting … Continue reading “New changes to MessageBee portal now live!”

NEWS | Sonoma Public Library launches MessageBee Email, SMS, and Voice Services

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The northern California library will start sending patrons notifications across three new channels this week. Unique Library announced the launch of MessageBee for Sonoma Public Library this week. The innovative messaging solution offers customizable notifications for email, SMS, and phone voicemail for their patrons. MessageBee is a powerful and customizable messaging tool that offers numerous … Continue reading “NEWS | Sonoma Public Library launches MessageBee Email, SMS, and Voice Services”

NEWS | Oshawa Public Libraries launches MessageBee Email, SMS, and Voice Services.

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The four-branch system will begin sending email, SMS, and voice notifications to patrons this week Unique Library announced the launch of MessageBee for Oshawa Public Libraries this week. The innovative messaging solution offers customizable notifications for email, SMS, and phone voicemail for patrons of the Ontario, Canada library system. MessageBee is a powerful and customizable … Continue reading “NEWS | Oshawa Public Libraries launches MessageBee Email, SMS, and Voice Services.”

NEWS | Cooperative Computer Services launches MessageBee SMS

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The 29-member technology-forward group will begin sending transactional SMS notifications to patrons this week. Unique Library announced the launch of MessageBee for Cooperative Computer Services (CCS) this week. The innovative messaging solution offers customizable library-specific notifications for email and SMS. CCS joins the SWAN library consortium to be the second collection of libraries to implement … Continue reading “NEWS | Cooperative Computer Services launches MessageBee SMS”

Text them back with MessageBee

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MessageBee has an exciting new feature: Text your patrons back right from the MessageBee interface! We have added a great new feature that will make engaging the library even easier for patrons: 2 way SMS!   For MessageBee SMS customers, patrons can now directly reply to their library’s messages from their phone. Replies from patrons … Continue reading “Text them back with MessageBee”

MessageBee Text Message – An Overview

In the contemporary age of communication, libraries need an effective means to stay connected with their patrons. They need to provide transactional notifications promptly and reliably, but with the least possible hassle. This is where MessageBee, a complete patron communication tool, comes to the rescue. Among its many communication capabilities, MessageBee’s text messaging feature, also … Continue reading “MessageBee Text Message – An Overview”

ALA 2023 – A note from Rob Klaus

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It was great to see a lot of customers and other vendor partners at ALA in Chicago this past weekend!  The skies were blue, and the humidity was low making for a great Chicago visit.   Based on our conversations at ALA, faulty text message delivery are frustrating a lot of library professionals!  Many libraries are … Continue reading “ALA 2023 – A note from Rob Klaus”