Send Messages in Preferred Languages with MessageBee

Is your library serving all of your patrons in the best possible way? If you aren’t using MessageBee, then the answer may be “no.” According to the US Census Bureau, approximately 1 in 5 households in the United States speaks a language other than English at home. For your ESL or non-English speaking patrons, sending … Continue reading “Send Messages in Preferred Languages with MessageBee”

Gentle Nudge Dispute Process and FAQs

What does the library see when notified of a dispute? Those designated to be Dispute Contacts at the library will receive the following email: Subject: File for you from UMS Hello! A document from Unique Management has been shared with you via our InfoLink website.  Please log into the InfoLink site to download or view … Continue reading “Gentle Nudge Dispute Process and FAQs”

“Is Material Recovery Mean?”

Common Library Staff Question: Is Material Recovery Mean? Continuing our series on questions we get from library staff, we tackle a common question about our material recovery service What is Gentle Nudge? Gentle Nudge was founded as a core service from Unique Library, and it has proven to be an invaluable addition to libraries across … Continue reading ““Is Material Recovery Mean?””

“We are a fine free library. Why do we need Unique?”

Common Library Staff Question: We are a fine free library. Why do we need Unique? Starting this week, Unique is addressing some of the most commonly asked questions librarians and library staff have about our services and library practices. Is your library fine free? The American Library Association officially took the position that public libraries … Continue reading ““We are a fine free library. Why do we need Unique?””

PLA 2022: Reflecting on a Great Event

PLA 2022: Reflecting on a Great Event Unique was proud to be one of the hundreds of exhibitors on hand at PLA 2022. As Kal Penn put the finishing touches on a productive PLA 2022 Conference at the Oregon Convention Center in Portland last Friday, we wanted to put some thoughts down from the week … Continue reading “PLA 2022: Reflecting on a Great Event”

Mount Laurel adds MessageBee to Existing Services

Mount Laurel Library of southern New Jersey has added MessageBee to their existing Material Recovery services. The single-location library was recently named as the busiest municipal library in south Jersey and has been a Unique client library for over two decades. By adding MessageBee, the library will now be able to send automated ILS notifications … Continue reading “Mount Laurel adds MessageBee to Existing Services”

Nine Fantastic and Unique Libraries to Visit 

Nine Fantastic and Unique Libraries to Visit  One of the best parts of working of working at Unique is getting to visit and meet with the teams at all great library clients. Libraries have much to offer their individual communities and their patrons know how interesting some locations and designs can be, but very few … Continue reading “Nine Fantastic and Unique Libraries to Visit “

Natrona County Public Library Success Story

Unique call agents: calm under pressure   If you have answered calls at a library, odds are that while a vast majority are positive experiences, there are some outliers. When an upset patron calls, it can be a little challenging, but the good news is that Unique is trained for prepared for all call scenarios. … Continue reading “Natrona County Public Library Success Story”

Calvert Library Strengthens Suite of Unique Services

Calvert library has added Chat and Phone support by Unique, supplementing their existing Gentle Nudge and Print Notification subscriptions. The Washington D.C. area library has been a longtime Unique partner library, harnessing the power of Unique’s proven services for over 20 years. The four-branch system in historic Calvert County will now be able to reduce … Continue reading “Calvert Library Strengthens Suite of Unique Services”

Williamsburg Regional Library Adds Gentle Nudge

Williamsburg Regional Library has partnered with Unique to use Gentle Nudge to protect their materials in circulation. By adding the service, the three-branch library system will now keep a larger proportion of their materials in circulation, thanks to the third-party leverage that Unique brings to all of their clients. The Unique service also removes the … Continue reading “Williamsburg Regional Library Adds Gentle Nudge”