Unique Management Announces Second Annual Award Winners

Unique Library has awarded the second annual Defender of the Collection Award to eight libraries across the United States. The nationwide award recognizes libraries for outstanding commitment to their patrons and library materials. Together, the eight winners from across the U.S. recovered a combined $2.6 million in overdue materials and brought more than 19,000 patrons … Continue reading “Unique Management Announces Second Annual Award Winners”

Transactional notifications with MessageBee: smart and effective

When the Martha Cooper Library made the decision to expand their library starting in November 2022, they needed to let their patron base know. Good… One option was to send a mass email to all patrons of the Pima County Public Library System in the Tucson, Arizona area. However, since the service area covers about … Continue reading “Transactional notifications with MessageBee: smart and effective”

6 Things library staff can do with new free time

“Time is the most valuable thing a man can spend.” – Theophrastus If you could get several hours back per day, what would you do with the time you saved? With Unique Library, it’s not just a thought exercise. It is something to plan for. With staffing as tight as ever nowadays, it’s vital that … Continue reading “6 Things library staff can do with new free time”

Library Card Benefits Article

You’ll never guess what membership gets you at these libraries September is library card signup month, so to celebrate we asked a question: What is the least expected thing you get with a library card? Everybody would expect libraries to offer books, movies, and maybe some computers or other electronics available to borrow. We found … Continue reading “Library Card Benefits Article”

These Libraries are Changing the Library Card Game

With library card signup month, we took a look around the country at some of the most innovative and exciting things some library systems are doing with their library cards. As an extension and free piece of marketing for your library, the physical card is an often-overlooked piece of the library-patron relationship. Source: San Diego … Continue reading “These Libraries are Changing the Library Card Game”

Unique Kicks it up a Notch

When the phone notification system that a South Carolina regional library was using failed, Unique’s MessageBee implementation team was there to save the day. While Aiken-Bamberg-Barnwell-Edgefield (ABBE) Regional Library was due to start MessageBee email notifications service in September, Unique had to step up when their current phone system failed. Rushing in a month ahead of … Continue reading “Unique Kicks it up a Notch”

Save Staff Time With Unique

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Let Unique help your library with staff turnover. In an unpredictable employment environment, even libraries cannot escape the topsy-turvy swings that covid has brought. It is important to be flexible and have solutions that can bridge gaps in employee coverage. Unique offers several tools that can help your employees focus their efforts on their tasks … Continue reading “Save Staff Time With Unique”

MessageBee FAQs

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As a part of our ongoing staff question series, we wanted to answer some of the biggest questions about our MessageBee service. What is MessageBee?  MessageBee is a communication service designed specifically for public libraries to communicate easily and effectively with their patrons. MessageBee offers libraries two distinct advantages: One, a fully engaging alternative to … Continue reading “MessageBee FAQs”

Three problems Unique Chat can solve

Public libraries have seen the potential of live chat as a customer service tool for a long time. Until now, technical and logistical challenges have limited its usefulness and popularity with patrons.  Unique Chat enables the public library to provide immediate assistance to online patrons, saving them time and effort. Chat can also convert more … Continue reading “Three problems Unique Chat can solve”

Three New Library Systems Join MessageBee Service

Unique is delighted to welcome North Texas Library Consortium (TX), Fort Worth Library (TX), and Fairfax County Library (VA) to the MessageBee Family. The three systems represent service areas of over 2,000,000 people and tens of thousands of patrons. “We’re so excited to be sending out such a beautiful product to our patrons,” said Robert … Continue reading “Three New Library Systems Join MessageBee Service”