New changes to MessageBee portal now live!
We have been working hard to improve our portal and are excited to share it with you. Starting next week when you log into the MessageBee portal you will be given the option to utilize the beta version of our new and improved MessageBee portal. To start, this new version contains just the reporting … Continue reading “New changes to MessageBee portal now live!”
NEWS | Sonoma Public Library launches MessageBee Email, SMS, and Voice Services
The northern California library will start sending patrons notifications across three new channels this week. Unique Library announced the launch of MessageBee for Sonoma Public Library this week. The innovative messaging solution offers customizable notifications for email, SMS, and phone voicemail for their patrons. MessageBee is a powerful and customizable messaging tool that offers numerous … Continue reading “NEWS | Sonoma Public Library launches MessageBee Email, SMS, and Voice Services”
NEWS | Oshawa Public Libraries launches MessageBee Email, SMS, and Voice Services.
The four-branch system will begin sending email, SMS, and voice notifications to patrons this week Unique Library announced the launch of MessageBee for Oshawa Public Libraries this week. The innovative messaging solution offers customizable notifications for email, SMS, and phone voicemail for patrons of the Ontario, Canada library system. MessageBee is a powerful and customizable … Continue reading “NEWS | Oshawa Public Libraries launches MessageBee Email, SMS, and Voice Services.”
NEWS | Cooperative Computer Services launches MessageBee SMS
The 29-member technology-forward group will begin sending transactional SMS notifications to patrons this week. Unique Library announced the launch of MessageBee for Cooperative Computer Services (CCS) this week. The innovative messaging solution offers customizable library-specific notifications for email and SMS. CCS joins the SWAN library consortium to be the second collection of libraries to implement … Continue reading “NEWS | Cooperative Computer Services launches MessageBee SMS”
Text them back with MessageBee
MessageBee has an exciting new feature: Text your patrons back right from the MessageBee interface! We have added a great new feature that will make engaging the library even easier for patrons: 2 way SMS! For MessageBee SMS customers, patrons can now directly reply to their library’s messages from their phone. Replies from patrons … Continue reading “Text them back with MessageBee”
MessageBee Text Message – An Overview
In the contemporary age of communication, libraries need an effective means to stay connected with their patrons. They need to provide transactional notifications promptly and reliably, but with the least possible hassle. This is where MessageBee, a complete patron communication tool, comes to the rescue. Among its many communication capabilities, MessageBee’s text messaging feature, also … Continue reading “MessageBee Text Message – An Overview”
ALA 2023 – A note from Rob Klaus
It was great to see a lot of customers and other vendor partners at ALA in Chicago this past weekend! The skies were blue, and the humidity was low making for a great Chicago visit. Based on our conversations at ALA, faulty text message delivery are frustrating a lot of library professionals! Many libraries are … Continue reading “ALA 2023 – A note from Rob Klaus”
NEWS | SWAN Library Consortium Launches MessageBee Systemwide
The Chicagoland area library consortium has gone live with MessageBee at each of their 100+ locations. Unique Management Services announced the live launch of MessageBee for SWAN Library Services on Tuesday. The innovative messaging solution offers customizable branch-level notifications for email and SMS. MessageBee is a powerful and customizable patron communication tool that offers numerous … Continue reading “NEWS | SWAN Library Consortium Launches MessageBee Systemwide”
Delivering Great Customer Service For Libraries | Webinar
Rob Klaus and Melissa Fenton from Unique discusses the challenges of delivering great customer service, including staffing issues. They explain that providing great service requires effort and focus over time. Providing great customer service is tough and requires effort to maintain over time. Staffing is a challenge for many organizations trying to provide great service. … Continue reading “Delivering Great Customer Service For Libraries | Webinar”
NEWS | Pueblo City-County Library District (CO) Returns to Unique after Material Recovery hiatus.
Library had tried to replicate results with a local company, experienced disappointing results. Pueblo City-County Library District of Colorado (PCCLD) has restarted Gentle Nudge Material Recovery Service from Unique. Serving a base of 170,000 residents in south-central Colorado, the library district had been a Material Recovery client of Unique’s from 1998 up until 2018. In … Continue reading “NEWS | Pueblo City-County Library District (CO) Returns to Unique after Material Recovery hiatus.”