“By utilizing Unique’s call center, we save hundreds of hours of staff time each week. This gives staff more time to create terrific on site interactions with our community.”
– Pam Sandlian Smith, Director, ANYTHINK LIBRARIES
Unique’s inbound phone and chat communication solutions are designed to further the mission of the public library and support the efforts of library workers. We do
Public libraries have seen potential in live chat as a customer service tool for a long time. However, in many cases technical and logistical challenges have limited its usefulness and popularity with patrons.
In this series of posts, we’ll address five common mistakes libraries make with live chat that hamper its utility as a customer service channel. Fixing these things will
Public libraries have seen potential in live chat as a customer service tool for a long time. However, in many cases technical and logistical challenges have limited its usefulness and popularity with patrons.
In this series of posts, we’ll address five common mistakes libraries make with live chat that hamper its utility as a customer service channel. Fixing these things will