Public libraries have seen potential in live chat as a customer service tool for a long time. However, in many cases technical and logistical challenges have limited its usefulness and popularity with patrons.
In this series of posts, we’ll address five common mistakes libraries make with live chat that hamper its utility as a customer service channel. Fixing these things will
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The public libraries who partner with Unique for inbound call center services are a diverse bunch. They come from all across the United States and Canada and vary in annual circulation, service population, funding levels, service models, community context (urban, suburban, rural), and many other ways.
But the value they all share, and that Unique shares with them, is a commitment