Libraries across ten states have launched new MessageBee services, enhancing patron communication through SMS and email channels.
Allen Public Library in Allen, Texas launched MessageBee SMS. This new service provides staff with an automated and reliable way to deliver timely text notifications that keep patrons informed and engaged.
Cooperative Computer Services, a consortium in the Chicago, Illinois area launched MessageBee Voice notifications. Automated voice messaging expands outreach to patrons who prefer phone-based communication while helping staff streamline notification workflows.
East Central Regional Library in Cambridge, Minnesota has launched MessageBee SMS. This new service will increase message deliverability and keep patrons engaged with their borrowing transactions at the library.
Hamilton Township Public Library in Hamilton, New Jersey launched MessageBee Email, SMS, and Marketing. These expanded communication channels support branded, multi-channel outreach while improving the consistency and reach of patron messaging.
Jackson-George Regional Library System in Pascagoula, Mississippi has launched MessageBee SMS, Email and Marketing modules. The broad implementation will raise the standard of messaging across multiple channels for the library’s patrons.
Laurel County Public Library in London, Kentucky launched MessageBee SMS and Email. Laurel County is a current Unique client through the Material Recovery Service, and these additional tools strengthen patron communication with timely text and email notifications.
Marion County Public Library System in Fairmont, West Virginia launched MessageBee SMS. Marion County has been a valued client of Unique since 2009 through the Material Recovery Service, and this launch expands the partnership by supporting patron communications with SMS.
Pasco County Library System in New Port Richey, Florida launched MessageBee SMS. The service enables staff to deliver clear, automated text notifications that reach patrons quickly and reliably.
Prince George’s County Memorial Library System in Largo, Maryland launched MessageBee SMS. Prince George’s County has used a variety of Unique services, and this implementation provides staff and patrons with a seamless and effective SMS experience.
Sage Library System in Baker City, Oregon has launched MessageBee SMS. The library system provides service to over 70 locations in 15 counties of Eastern and Central Oregon. This implementation will help connect libraries with patrons for their borrowing updates.
About MessegeBee
MessageBee is a multi-channel patron communication platform that enables libraries to deliver automated notifications via SMS, email, and voice. SMS alerts provide clear, timely messages that reach patrons quickly, while customizable email templates transform standard ILS notifications into accessible, branded communications. Voice notifications support patrons who prefer recorded or text-to-speech phone messages, ensuring inclusive and reliable outreach.
About Unique Management Services
Unique Management is a library services company based in Jeffersonville, Indiana providing a full suite of library communication options including the Gentle Nudge® Material Recovery process, MessageBee patron engagement platform, and Virtual Patron Service. With nearly 30 years of experience in the industry and 1,600 client libraries, Unique partners with libraries to improve operational efficiency and strengthen patron engagement.
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
Explore Recovery
MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
Learn More
Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
Learn More
Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
Learn More
Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
Learn More
Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution