Unique Helps Solve Customer Service Challenges
With five branches, and an annual circulation of 2.3 million items, the
administration at MidPointe Library System in central Ohio needed to find a solution to deliver excellent service across the system. Doing this while adhering to a tight budget compelled them to consider new efficient modes of operation. Centralized customer service was a tool that unlocked a lot of options.
Check out the case study from Unique Patron Services on how our solution has helped deliver a new level of customer service to library patrons.
Unique Patron Services handles both incoming phone calls along website chats for all branches. The branded chat widget that appears on all the library’s websites is mobile friendly, and allows library patrons the opportunity to engage the Library in a new customer friendly manner.
Director Travis Bautz says this about Unique: “Unique’s customer service agents do a great job representing MidPointe Library and delivering friendly services.”
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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