Centralized Customer Service @ MidPointe Library

Unique Helps Solve Customer Service Challenges

With five branches, and an annual circulation of 2.3 million items, the

MidPointe Public Libraryadministration at MidPointe Library System in central Ohio needed to find a solution to deliver excellent service across the system.  Doing this while adhering to a tight budget compelled them to consider new efficient modes of operation.  Centralized customer service was a tool that unlocked a lot of options.

Check out the case study from Unique Patron Services on how our solution has helped deliver a new level of customer service to library patrons.

Unique Patron Services handles both incoming phone calls along website chats for all branches.  The branded chat widget that appears on all the library’s websites is mobile friendly, and allows library patrons the opportunity to engage the Library in a new customer friendly manner.

Director Travis Bautz says this about Unique: “Unique’s customer service agents do a great job representing MidPointe Library and delivering friendly services.”