Recommended Sending Criteria for Material Recovery
By: Kelsy Heffley Recommended collection threshold: $25.00 If your library is like most libraries, you will find that the majority of patrons have a balance between $25 – $50. As you can imagine, we find that there are a lot more accounts with a smaller balance and fewer accounts with larger balances. Given the sheer … Continue reading “Recommended Sending Criteria for Material Recovery”
Seven More Libraries Launch MessageBee From Unique in August
Allegany County Library System (MD), Greater Manchester Inter Library Consortial System (NH), Mohawk Valley Public Library (NY), San Juan Island Public Library (WA), Southern Adirondack Public Library (NY) and, Staunton Public Library (VA), and Yakima Valley Libraries (WA) have launched MessageBee this week, adding more communication channels for their patrons. Allegany County Library System in … Continue reading “Seven More Libraries Launch MessageBee From Unique in August”
Four Library Systems Launch MessageBee
Four systems across the United States launch MessageBee, expanding patron communication tools and upgrading deliverability across email, SMS, and phone notices. Unique is proud to announce that four outstanding library systems have recently launched MessageBee, our modern, customizable notification platform, to better connect with their communities. These implementations represent a growing trend of libraries prioritizing … Continue reading “Four Library Systems Launch MessageBee”
CS Pro Tip: How Duplicate Accounts Can Impact Your Library
by Haley Laverty Why Duplicate Library Accounts Matter Duplicate patron accounts can create more than just confusion—they can lead to lost materials, billing errors, and even legal complications. Let’s look at a common scenario: A patron had a library card years ago, checked out a few books, but life got hectic—they moved, lost the items, … Continue reading “CS Pro Tip: How Duplicate Accounts Can Impact Your Library”
CS Pro Tip: Benefits of Getting Patron Balances Down to Zero
How exciting is a countdown to zero? For libraries, reaching zero in overdue balances isn’t just a milestone—it’s a win for patrons, staff, and the entire community. Getting long-overdue materials back into circulation benefits everyone, and Unique Management Services’ Gentle Nudge® Patron and Material Recovery service is designed to make it happen. A Win-Win for … Continue reading “CS Pro Tip: Benefits of Getting Patron Balances Down to Zero”
Four Library Systems Expand Their Partnership with Unique by Launching MessageBee
Unique Management Services is proud to announce that four library systems have recently launched MessageBee, the all-in-one communication platform built specifically for public libraries. These new launches build on strong, long-term relationships between each library and Unique—further demonstrating the value of a trusted library partner in delivering modern, patron-focused service. Mid-Continent Public Library (MO) With … Continue reading “Four Library Systems Expand Their Partnership with Unique by Launching MessageBee”
CS Pro Tip: InfoLink & the Best Ways to Use It
Written by Kelsy Heffley When libraries commit to material recovery, we commit to maintaining transparency throughout the process. At Unique, we want library staff to be confident and knowledgeable about the Gentle Nudge® Material Recovery process, which is why we created InfoLink. InfoLink is an online portal that allows library staff to view previously submitted … Continue reading “CS Pro Tip: InfoLink & the Best Ways to Use It”
Manhattan Public Library (KS) Launches MessageBee
The Kansas library adds next-generation SMS notifications to existing Unique Services Unique Management Services is proud to announce the launch of MessageBee for Manhattan Public Library this week. Subscribed patrons will now begin receiving SMS notifications for their library transactions. The Kansas library has been a Unique client for over a quarter century, with a … Continue reading “Manhattan Public Library (KS) Launches MessageBee”
Register new patrons online with RegisterIQ: How it works and what it means for everyone
As part of Unique’s commitment to create tools that make libraries the best that they can be, we developed RegisterIQ, an automatic registration and renewal platform for libraries. It allows patrons to register for cards online and removes the need for manual address verifications for card registrations and renewals. It harnesses technology to make patron … Continue reading “Register new patrons online with RegisterIQ: How it works and what it means for everyone “
Wichita Public Library (KS) Launches Call Handling from Unique
The Wichita Public Library has partnered with Unique Library to enhance its patron communication with professional call-handling services. As the largest city in Kansas, Wichita Public Library serves over 397,000 residents through its seven library locations and Friends bookstore, providing access to books, digital resources, community programs, and more. With multiple construction projects, the … Continue reading “Wichita Public Library (KS) Launches Call Handling from Unique”