Dearborn Public Library Chooses MessageBee
Dearborn Public Library Goes Live on Unique’s MessageBee Platform Horizon Libraries now have Access to MessageBee’s Circulation Notices Unique is proud to announce that Dearborn Public Library has implemented MessageBee to enhance its circulation communications. In the first major change since email notifications launched, patrons now receive branded notifications that support the library’s overall marketing efforts. Dedicated space in each notice provides the opportunity for patrons … Continue reading “Dearborn Public Library Chooses MessageBee”
When the Budget is Tight, Unique can Help
Let’s face it; there is no city, county, or organization that is immune to the challenges and budget issues caused by the current worldwide economic downturn. This is especially true for libraries. So, how do libraries justify allocating budget dollars for Unique Management Services’ (UMS) material recovery service when budgets are tight? Stated simply, because … Continue reading “When the Budget is Tight, Unique can Help”
Self-service, Full-Service, or Hybrid – Which UniqueChat Option is Best For Your Library?
UniqueChat, a live web chat software designed with the needs of libraries in mind, has three options that provide real-time assistance for patrons by translating over 100 languages, are easy to set-up, user-friendly, provides detailed analytics, and will look great on your website with multiple design and branding options. Ready for UniqueChat, but Unsure About … Continue reading “Self-service, Full-Service, or Hybrid – Which UniqueChat Option is Best For Your Library?”
UniqueChat is Tailored Specifically for Libraries
UniqueChat As we’re all navigating our way through the COVID-19 emergency, now more than ever, your website may wind up being your busiest branch. As patrons around the country adhere to stay-at-home orders and abide by social distancing guidelines, but still need the vital services offered by their local libraries, a live web chat is … Continue reading “UniqueChat is Tailored Specifically for Libraries”
Virtual Solutions for Public Libraries
Libraries are quickly adjusting to the new reality of serving patrons virtually. Suddenly adapting to a virtual branch without the help of an in-person librarian may be difficult for patrons during an already difficult time. Email forms are simple for staff to reply to but don’t come close to replacing a human conversation. This leads … Continue reading “Virtual Solutions for Public Libraries”
Designing a Live Chat Widget
An important part of adding live chat to your library’s website is choosing a live chat box widget. When designing a widget, you want to make sure that it matches your library’s branding, the look and feel of your website, and is also easy to use. With Live Chat from Unique, the options for a … Continue reading “Designing a Live Chat Widget”
How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center
Building projects can pose significant operational challenges for public libraries. When faced with the daunting, but welcome task of a year-long closure of a main or central library to provide a much needed, full renovation, there are many decisions to consider. For the Toledo Lucas County Public Library, one of those was “how are we … Continue reading “How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center”