CS Pro Tip: InfoLink & the Best Ways to Use It
Written by Kelsy Heffley When libraries commit to material recovery, we commit to maintaining transparency throughout the process. At Unique, we want library staff to be confident and knowledgeable about the Gentle Nudge® Material Recovery process, which is why we created InfoLink. InfoLink is an online portal that allows library staff to view previously submitted … Continue reading “CS Pro Tip: InfoLink & the Best Ways to Use It”
Manhattan Public Library (KS) Launches MessageBee
The Kansas library adds next-generation SMS notifications to existing Unique Services Unique Management Services is proud to announce the launch of MessageBee for Manhattan Public Library this week. Subscribed patrons will now begin receiving SMS notifications for their library transactions. The Kansas library has been a Unique client for over a quarter century, with a … Continue reading “Manhattan Public Library (KS) Launches MessageBee”
Register new patrons online with RenewIQ: How it works and what it means for everyone
As part of Unique’s commitment to create tools that make libraries the best that they can be, we developed RenewIQ, an automatic registration and renewal platform for libraries. It allows patrons to register for cards online and removes the need for manual address verifications for card registrations and renewals. It harnesses technology to make patron … Continue reading “Register new patrons online with RenewIQ: How it works and what it means for everyone “
Wichita Public Library (KS) Launches Call Handling from Unique
The Wichita Public Library has partnered with Unique Library to enhance its patron communication with professional call-handling services. As the largest city in Kansas, Wichita Public Library serves over 397,000 residents through its seven library locations and Friends bookstore, providing access to books, digital resources, community programs, and more. With multiple construction projects, the … Continue reading “Wichita Public Library (KS) Launches Call Handling from Unique”
Understanding Your Monthly Reports from Unique
At Unique, we are committed to keeping you informed about the status of your accounts and any critical updates that may impact on your collections process. On or around the 7th of each month, Unique sends an email notification letting key staff know monthly reports are ready for review. These reports provide valuable insights into … Continue reading “Understanding Your Monthly Reports from Unique”
The Future of Library Communications: Why SMS Solutions Like MessageBee Are Essential
AT&T recently announced that as of June 17, 2025, it will discontinue its email-to-text and text-to-email services (AT&T Support). This decision is a major shift for organizations like libraries still rely on outdated email-to-SMS gateways to send text notifications. If you don’t know what kind of protocol your library is using, it most likely is … Continue reading “The Future of Library Communications: Why SMS Solutions Like MessageBee Are Essential”
Meet the Unique Team: Our Favorite Books, Lifehacks, Podcasts and More.
Beyond the Books: Meet the People Behind Unique Library’s Services At Unique Library, we’re more than just a service—we’re a team of book lovers, podcast junkies, music aficionados, and lifehack enthusiasts who genuinely care about libraries. We recently asked our team a few fun questions to get to know each other better, and now we’re … Continue reading “Meet the Unique Team: Our Favorite Books, Lifehacks, Podcasts and More.”
CS Pro Tip: How to Handle Patron Disputes
Disputes happen, and we are here to help We have fine-tuned our Gentle Nudge Material Recovery service to focus on patron and community relationships alongside keeping library shelves stocked. In effort to maintain your library’s relationship with your patrons, communication is a key aspect of our service. At Unique, we keep communication professional and well … Continue reading “CS Pro Tip: How to Handle Patron Disputes”
Unique Management Services Partners with BiblioCommons
BiblioCommons, a leading provider of public library software, is excited to announce a new partnership with Unique Management Services to offer push notifications in BiblioApps, and SMS, voice, and email notifications in BiblioCore, powered by MessageBee. This collaboration combines the best in patron experience with the best in patron communication to create a more unified, … Continue reading “Unique Management Services Partners with BiblioCommons”
CLEVNET expands MessageBee channels to include Phone, Marketing, and Circulation notices
Northeast Ohio consortium started email notices in September, adds phone notifications in commitment to patron communication in 2025 Unique Management Services is excited to announce the expansion of MessageBee for the CLEVNET consortium, serving libraries in and around the Cleveland, Ohio area. Previously used for email-based marketing and circulation notices, MessageBee now includes voice notifications, … Continue reading “CLEVNET expands MessageBee channels to include Phone, Marketing, and Circulation notices”