Three problems Unique Chat can solve
Public libraries have seen the potential of live chat as a customer service tool for a long time. Until now, technical and logistical challenges have limited its usefulness and popularity with patrons. Unique Chat enables the public library to provide immediate assistance to online patrons, saving them time and effort. Chat can also convert more … Continue reading “Three problems Unique Chat can solve”
7 Tips to send better newsletters with MessageBee
MessageBee is the ultimate library email tool. Using it for both transactional emails and for newsletters maximizes your investment in the software that can drive engagement for your library. Without the right know-how though, your library might not be sending the best possible newsletters to your patrons. Here are 7 tips that can take your … Continue reading “7 Tips to send better newsletters with MessageBee”
Send Messages in Preferred Languages with MessageBee
Is your library serving all of your patrons in the best possible way? If you aren’t using MessageBee, then the answer may be “no.” According to the US Census Bureau, approximately 1 in 5 households in the United States speaks a language other than English at home. For your ESL or non-English speaking patrons, sending … Continue reading “Send Messages in Preferred Languages with MessageBee”
Gentle Nudge Dispute Process and FAQs
What does the library see when notified of a dispute? Those designated to be Dispute Contacts at the library will receive the following email: Subject: File for you from UMS Hello! A document from Unique Management has been shared with you via our InfoLink website. Please log into the InfoLink site to download or view … Continue reading “Gentle Nudge Dispute Process and FAQs”
“Is Material Recovery Mean?”
Common Library Staff Question: Is Material Recovery Mean? Continuing our series on questions we get from library staff, we tackle a common question about our material recovery service What is Gentle Nudge? Gentle Nudge was founded as a core service from Unique Library, and it has proven to be an invaluable addition to libraries across … Continue reading ““Is Material Recovery Mean?””
“We are a fine free library. Why do we need Unique?”
Common Library Staff Question: We are a fine free library. Why do we need Unique? Unique is addressing some of the most commonly asked questions librarians and library staff have about our services and library practices. Is your library fine free? The American Library Association officially took the position that public libraries should eliminate fines … Continue reading ““We are a fine free library. Why do we need Unique?””
Calvert Library Strengthens Suite of Unique Services
Calvert library has added Chat and Phone support by Unique, supplementing their existing Gentle Nudge and Print Notification subscriptions. The Washington D.C. area library has been a longtime Unique partner library, harnessing the power of Unique’s proven services for over 20 years. The four-branch system in historic Calvert County will now be able to reduce … Continue reading “Calvert Library Strengthens Suite of Unique Services”
Williamsburg Regional Library Adds Gentle Nudge
Williamsburg Regional Library has partnered with Unique to use Gentle Nudge to protect their materials in circulation. By adding the service, the three-branch library system will now keep a larger proportion of their materials in circulation, thanks to the third-party leverage that Unique brings to all of their clients. The Unique service also removes the … Continue reading “Williamsburg Regional Library Adds Gentle Nudge”
Addison Public Library Adds NCOA Address Verification
Addison Public Library has added Unique’s National Change of Address (NCOA) Verification service starting in January 2022. The Chicagoland library is harnessing the service to eliminate the need to renew library cards, instead using the NCOA database to automatically update their patron database when patrons move from the area. “The reason for removing expiration dates … Continue reading “Addison Public Library Adds NCOA Address Verification”
How Dynamic Lists Can Help Your Library
When it comes to sending emails to your library’s users, it’s easy to paint every single patron with a broad brush – send everyone emails about everything. The problem is, if your patrons keep getting emails from your library that do not pertain to them, then they will stop opening and reading your messages. Dynamic … Continue reading “How Dynamic Lists Can Help Your Library”