It was great to see a lot of customers and other vendor partners at ALA in Chicago this past weekend! The skies were blue, and the humidity was low making for a great Chicago visit.
Based on our conversations at ALA, faulty text message delivery are frustrating a lot of library professionals! Many libraries are struggling to have their text-message notifications delivered to patrons. There has been so much change in the telecommunication industry as they seek to reduce the volume of spam messages transiting their systems. Things like sms-email-gateways are now increasingly not being delivered, or if they are delivering, it is often delayed by several hours. Unique’s MessageBee system is well positioned to help with this problem – our texts are native SMS and we maintain a strong relationship with our Tier-1 telecom carrier, so when there are issues, Unique can make an impact to get messages delivered.
We also talked with a number of folks about our upcoming TechProtect+ service designed to enhance our existing Material Recovery process. For libraries that are lending out higher value items such as hotspots, chromebooks, or the like and having them NOT come back to the library, TechProtect+ will offer a stepped-up communication process designed to convey the urgency to return those materials to the library. That helps make them available to all patrons that would like to use them and keeps costs down for the library.
It was a great Chicago weekend, we look forward to talking with you soon!
-Rob
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
Explore Recovery
MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
Learn More
Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
Learn More
Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
Learn More
Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
Learn More
Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution