How Dynamic Lists Can Help Your Library
When it comes to sending emails to your library’s users, it’s easy to paint every single patron with a broad brush – send everyone emails about everything. The problem is, if your patrons keep getting emails from your library that do not pertain to them, then they will stop opening and reading your messages. Dynamic … Continue reading “How Dynamic Lists Can Help Your Library”
Up Your Email Game With MessageBee Reporting
The MessageBee dashboard is the home for all features of Unique’s premier tool for libraries to communicate with their patrons. From the column on the left side of the dashboard you can access anything your library may need, including the Reports feature that can unlock a world of insights for your library. The attractive … Continue reading “Up Your Email Game With MessageBee Reporting”
Garfield County Public Library District starts Gentle Nudge®
Unique is proud to announce that Garfield County Public Library District has started using Gentle Nudge® Material Recovery Service. By adding the flagship service from Unique, the Rifle, Colorado community library will keep their materials in circulation and available to their patrons. Gentle Nudge® by Unique will operate on behalf of the GCPLD to recover … Continue reading “Garfield County Public Library District starts Gentle Nudge®”
Manitowoc-Calumet Library System adds MessageBee Services
Unique is proud to announce that Manitowoc-Calumet Library System (MCLS) has implemented MessageBee to enhance its circulation communications including SMS, email, and phone notifications options. With MessageBee, MCLS will now be able to reach their patrons however is most convenient for the library user using consistent library specific branding . The MCLS are now able … Continue reading “Manitowoc-Calumet Library System adds MessageBee Services”
Jefferson County Public Library Adds Phone Support From Unique Management Services to Enhance Service For Patrons
To further support its patrons, the Jefferson County (Colorado) Public Library (Jeffco) recently partnered with Unique Management Services (Unique) to provide additional phone support via expanded hours. Support includes the ability to help with patron account questions along with any of the programs and services available through the Jeffco including online learning tools, e-materials, and community … Continue reading “Jefferson County Public Library Adds Phone Support From Unique Management Services to Enhance Service For Patrons”
KCPL Showcase Introduction
Introduction to the KCPL Showcase Curbside Communicator has helped ease the process for patrons and staff at hundreds of library locations since the service launches in 2020. In our library showcase for Kansas City Public Library, we focus on the usage at the Plaza Branch. The reduction in patron phone calls has allowed staff to … Continue reading “KCPL Showcase Introduction”
Efficiency through Curbside Communicator
Duluth Public Library is a three-branch library system that has been hit hard by the COVID outbreak. Looking to find efficiency through curbside service, the library was quick to adopt it to provide their physical assets to the public beginning in April. Due to staffing reductions and process and policies needed, service has been reduced … Continue reading “Efficiency through Curbside Communicator”
Product Spotlight: MessageBee
Unique has been the preferred patron communication provider, both staffed and software service solutions, for public libraries for 25+ years with ~2000 library partners worldwide. Modern libraries, both public and academic, rely on modern communications. Many library systems rely on additional services for marketing driven emails, but transactional emails remain unchanged. Message BEE modernizes ILS … Continue reading “Product Spotlight: MessageBee”