Staff Spotlight: Teri Lynn Bullock
They say it’s people who make the company, and at Unique Management, this couldn’t be truer- especially when you meet team members like Teri Lynn Bullock. Teri Lynn, an esteemed Customer Service Account Manager, has been a pivotal part of our team for over 17 years, demonstrating not just excellence in her role but … Continue reading “Staff Spotlight: Teri Lynn Bullock”
CS Pro Tip: Understanding Bankruptcy Reports
Understanding Bankruptcy Reports for Libraries For libraries that use Gentle Nudge from Unique, a situation that may arise is patrons filing for bankruptcy. While not an everyday occurrence, it requires a plan in place. Luckily, we have some tips for handling this. Bankruptcy filings by patrons can impact library operations and necessitate clear procedures for … Continue reading “CS Pro Tip: Understanding Bankruptcy Reports”
Mid-Columbia Library System (WA) launches SMS notifications
Unique Library is proud to announce the addition of MessageBee notifications for the Mid-Columbia Library System in Washington this week. The 13-branch system is adding SMS notifications for E-Receipts, Hold Notice, Overdue Notices, Card Expiration, Auto-Renewal, and Pre-Overdue alerts. Mid-Columbia has been a valued member of the Unique family since 2006, adding MessageBee to their … Continue reading “Mid-Columbia Library System (WA) launches SMS notifications”
MessageBee FAQs
As a part of our ongoing staff question series, we wanted to answer some of the biggest questions about our MessageBee service. What is MessageBee? MessageBee is a communication service designed specifically for public libraries to communicate easily and effectively with their patrons. MessageBee offers libraries two distinct advantages: One, a fully engaging alternative to … Continue reading “MessageBee FAQs”
Three problems Unique Chat can solve
Public libraries have seen the potential of live chat as a customer service tool for a long time. Until now, technical and logistical challenges have limited its usefulness and popularity with patrons. Unique Chat enables the public library to provide immediate assistance to online patrons, saving them time and effort. Chat can also convert more … Continue reading “Three problems Unique Chat can solve”
“Is Material Recovery Mean?”
Common Library Staff Question: Is Material Recovery Mean? Continuing our series on questions we get from library staff, we tackle a common question about our material recovery service What is Gentle Nudge? Gentle Nudge was founded as a core service from Unique Library, and it has proven to be an invaluable addition to libraries across … Continue reading ““Is Material Recovery Mean?””
“We are a fine free library. Why do we need Unique?”
Common Library Staff Question: We are a fine free library. Why do we need Unique? Unique is addressing some of the most commonly asked questions librarians and library staff have about our services and library practices. Is your library fine free? The American Library Association officially took the position that public libraries should eliminate fines … Continue reading ““We are a fine free library. Why do we need Unique?””
PLA 2022: Reflecting on a Great Event
PLA 2022: Reflecting on a Great Event Unique was proud to be one of the hundreds of exhibitors on hand at PLA 2022. As Kal Penn put the finishing touches on a productive PLA 2022 Conference at the Oregon Convention Center in Portland last Friday, we wanted to put some thoughts down from the week … Continue reading “PLA 2022: Reflecting on a Great Event”
Mount Laurel adds MessageBee to Existing Services
Mount Laurel Library of southern New Jersey has added MessageBee to their existing Material Recovery services. The single-location library was recently named as the busiest municipal library in south Jersey and has been a Unique client library for over two decades. By adding MessageBee, the library will now be able to send automated ILS notifications … Continue reading “Mount Laurel adds MessageBee to Existing Services”
Nine Fantastic and Unique Libraries to Visit
Nine Fantastic and Unique Libraries to Visit One of the best parts of working of working at Unique is getting to visit and meet with the teams at all great library clients. Libraries have much to offer their individual communities and their patrons know how interesting some locations and designs can be, but very few … Continue reading “Nine Fantastic and Unique Libraries to Visit “