Industry veteran and Unique alumni returns to help libraries maximize their potential
Unique Management Services is thrilled to announce the return of Josh Neisler to our team in the role of Sales Consultant, focusing on our Patron Services solutions.
Josh, who began his journey with Unique in 2010, brings a wealth of experience and a deep understanding of public libraries to his new role.
Josh’s extensive background with Unique is a testament to his expertise and dedication. Starting from answering patron phone calls, Josh has climbed the ranks, contributing significantly to various roles within our Patron Services organization, ultimately serving as Operations Manager. His journey with Unique highlights his commitment to enhancing library services and his ability to adapt and excel in different capacities.
Josh’s in-depth knowledge of the library ecosystem and the challenges faced by public libraries in providing excellent service over phone and web-chat channels makes him an invaluable asset. He has collaborated with libraries of all sizes, guiding them in leveraging virtual customer service to optimize staff efficiency and ensure top-notch patron experiences.
Quote from Rob Klaus, President, Patron Services & Software
“Josh truly knows and understands how public libraries work, and the challenges they face in providing great service over the phone or through web-chat channels. He has worked with libraries big and small to help them understand and navigate the best way to leverage virtual customer service to ensure the most effective approach that helps free up library staff while making sure that patron experience is second to none.
If your library is struggling at all with staffing levels or looking to elevate your patron service, I encourage you to schedule some time with Josh to talk through issues and see how Unique may be able to help.”
Reconnecting with Josh
Libraries struggling with staffing levels, phone inquiries, web-chats, or maintaining consistent service quality across their organization are encouraged to connect with Josh. His expertise can help identify and implement the best solutions to enhance your library’s operations.
To schedule a time with Josh, you can book an appointment here or email him directly at jneisler@uniquelibrary.com.
Unique is excited to have Josh Neisler back on board and looks forward to continuing to support libraries in thriving and delivering exceptional service.
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