The California library system adds to their Material Recovery subscription, will utilize next-generation SMS messaging, email, and phone notifications.
Unique Library is proud to announce the addition of a full suite of MessageBee patron engagement platform for Solano County Library in California this week. Patrons will receive 10-DLC compliant SMS notifications, attractive transactional and promotional newsletter-style emails, as well as access to phone notifications in both English and Spanish.
Solano County Library is an 11-location system serving over 400,000 residents between the San Francisco Bay area and Sacramento. The system also uses Polaris, which integrates well with Unique’s MessageBee system. Solano has utilized Unique Management for their Material Recovery needs since 2001, making them one of the longest-tenured client libraries in the state.
MessageBee is a powerful and customizable messaging tool that offers numerous features, making it an essential asset for libraries looking to enhance their communication strategies. Easily understandable notifications across all platforms makes MessageBee a great addition.
Key features of MessageBee include:
- Engaging emails: Customizable templates and an intuitive drag-and-drop email designer makes anyone an email-sending pro.
- Superior Deliverability: Unique is on the cutting edge of SMS-based notifications. Our 10-DLC compliant notifications are an upgrade on traditional email-to-SMS in deliverability and clarity.
- Multiple languages via phone: MessageBee phone supports English and Spanish voice notifications for patrons that prefer a pre-recorded phone call. Either text-to-speech or a voice recording keeps patrons abreast of their transactions.
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Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
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Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
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Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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