The California system adds 10-DLC compliant SMS and phone notifications system-wide to keep their patrons up to date on their transactions.
Unique Library is proud to announce the addition of MessageBee SMS notifications for the Napa County Library (CA) this week. Patrons will be able to respond to the library’s SMS notifications, creating an easy conversation channel to maximize engagement.
Napa County Library (NCL) is a 10-branch system serving nearly 130,000 residents in the world-famous wine region. The library is also going to be sending notices via phone, with multiple language ability and either pre-recorded or text-to-speech options for notifications.
MessageBee is a powerful and customizable messaging tool that offers numerous features, making it an essential asset for libraries looking to enhance their communication strategies. Easily understandable SMS notifications made MessageBee a great choice for NCL.
Key features of MessageBee include:
- SaaS Email and SMS service: Our SMS and email notifications require no library-based equipment. We handle the back end, so libraries can focus on their patrons.
- Superior Deliverability: Unique is on the cutting edge of SMS-based notifications. Our 10-DLC compliant notifications are an upgrade on traditional email-to-SMS in deliverability and clarity.
- 2-way SMS: Patrons can text the library back and interact with library staff via text message, giving them a convenient channel to communicate quickly.
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
Explore Recovery
MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
Learn More
Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
Learn More
Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
Learn More
Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
Learn More
Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution