“Is Material Recovery Mean?”
Common Library Staff Question: Is Material Recovery Mean? Continuing our series on questions we get from library staff, we tackle a common question about our material recovery service What is Gentle Nudge? Gentle Nudge was founded as a core service from Unique Library, and it has proven to be an invaluable addition to libraries across … Continue reading ““Is Material Recovery Mean?””
“We are a fine free library. Why do we need Unique?”
Common Library Staff Question: We are a fine free library. Why do we need Unique? Unique is addressing some of the most commonly asked questions librarians and library staff have about our services and library practices. Is your library fine free? The American Library Association officially took the position that public libraries should eliminate fines … Continue reading ““We are a fine free library. Why do we need Unique?””
PLA 2022: Reflecting on a Great Event
PLA 2022: Reflecting on a Great Event Unique was proud to be one of the hundreds of exhibitors on hand at PLA 2022. As Kal Penn put the finishing touches on a productive PLA 2022 Conference at the Oregon Convention Center in Portland last Friday, we wanted to put some thoughts down from the week … Continue reading “PLA 2022: Reflecting on a Great Event”
Mount Laurel adds MessageBee to Existing Services
Mount Laurel Library of southern New Jersey has added MessageBee to their existing Material Recovery services. The single-location library was recently named as the busiest municipal library in south Jersey and has been a Unique client library for over two decades. By adding MessageBee, the library will now be able to send automated ILS notifications … Continue reading “Mount Laurel adds MessageBee to Existing Services”
Natrona County Public Library Success Story
Unique call agents: calm under pressure If you have answered calls at a library, odds are that while a vast majority are positive experiences, there are some outliers. When an upset patron calls, it can be a little challenging, but the good news is that Unique is trained for prepared for all call scenarios. … Continue reading “Natrona County Public Library Success Story”
Calvert Library Strengthens Suite of Unique Services
Calvert library has added Chat and Phone support by Unique, supplementing their existing Gentle Nudge and Print Notification subscriptions. The Washington D.C. area library has been a longtime Unique partner library, harnessing the power of Unique’s proven services for over 20 years. The four-branch system in historic Calvert County will now be able to reduce … Continue reading “Calvert Library Strengthens Suite of Unique Services”
Williamsburg Regional Library Adds Gentle Nudge
Williamsburg Regional Library has partnered with Unique to use Gentle Nudge to protect their materials in circulation. By adding the service, the three-branch library system will now keep a larger proportion of their materials in circulation, thanks to the third-party leverage that Unique brings to all of their clients. The Unique service also removes the … Continue reading “Williamsburg Regional Library Adds Gentle Nudge”
Addison Public Library Adds NCOA Address Verification
Addison Public Library has added Unique’s National Change of Address (NCOA) Verification service starting in January 2022. The Chicagoland library is harnessing the service to eliminate the need to renew library cards, instead using the NCOA database to automatically update their patron database when patrons move from the area. “The reason for removing expiration dates … Continue reading “Addison Public Library Adds NCOA Address Verification”
How Dynamic Lists Can Help Your Library
When it comes to sending emails to your library’s users, it’s easy to paint every single patron with a broad brush – send everyone emails about everything. The problem is, if your patrons keep getting emails from your library that do not pertain to them, then they will stop opening and reading your messages. Dynamic … Continue reading “How Dynamic Lists Can Help Your Library”
Up Your Email Game With MessageBee Reporting
The MessageBee dashboard is the home for all features of Unique’s premier tool for libraries to communicate with their patrons. From the column on the left side of the dashboard you can access anything your library may need, including the Reports feature that can unlock a world of insights for your library. The attractive … Continue reading “Up Your Email Game With MessageBee Reporting”