Meet Haley Laverty: Championing Libraries Through Exceptional Service
At Unique, every team member brings a unique blend of experience, passion, and dedication to supporting libraries. Meet Haley Laverty, a customer service account manager who exemplifies this commitment.
Background and Interests
With a bachelor’s degree in Liberal Arts and Moral Philosophy, Haley is a lifelong learner with a passion for exploring the complexities of human thought and ethics. Outside of work, she enjoys reading, creating art, and caring for her collection of plants and her two beloved dogs.
Role at Unique
As a customer service account manager, Haley plays a pivotal role in ensuring libraries receive top-notch support and solutions. She works closely with library clients, helping them make the most of Unique’s innovative services to better serve their communities.
What Makes Unique Special
One of Haley’s favorite aspects of working at Unique is the chance to contribute to new and evolving services that make a tangible difference for libraries. “It’s incredibly rewarding to be part of a team that not only supports libraries but helps them grow and adapt in meaningful ways,” she shares.
A Memorable Moment
Before stepping into her current role, Haley worked in Unique’s Patron Services call center. This experience gave her a firsthand appreciation for library patrons and their needs. “We had regular callers, including an older gentleman who would call daily to have us read transcripts of Stardate, a radio program about constellations and space events. It was always a highlight of my day,” she recalls fondly.
Why Libraries Matter
For Haley, libraries represent so much more than books—they are vital “third spaces” that provide a free, communal environment outside of home and work. “Libraries are essential to communities, offering a space where people can connect, learn, and thrive,” she explains.
With her dedication, expertise, and passion for libraries, Haley Laverty embodies Unique’s mission to empower libraries and strengthen their connection with the communities they serve.
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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